Associate Dev Support Engineer

Job Title:

Requisition ID:

Job Description:

Sledgehammer Games is a leading developer in the video game industry, best known for its work on the Call of Duty franchise. Since our inception in 2009, the studio has delivered iconic titles like including Call of Duty: Advanced Warfare, Call of Duty: WWII (2017), and, most recently, Call of Duty: Modern Warfare III.

As industry leaders in first-person shooter development, our commitment to excellence is reflected in every detail of our games, from highly polished multiplayer experiences to emotionally engaging single-player campaigns. At Sledgehammer Games, we believe in pushing boundaries, redefining the possibilities of interactive storytelling, and setting new standards for visual and gameplay fidelity. Together, we aim to deliver world-class gaming content that continues to set the bar for quality, innovation, and player engagement.

We are excited to invite a talented and passionate developer to join our growing team as an Associate Dev Support Engineer, based in our Guildford, UK studio. In this role, you will work collaboratively with our talented teams across the globe, including our locations in the United States, Australia, Canada, and the United Kingdom.  If you're ready to be part of a dynamic and collaborative environment where your skills can make a real impact, we invite you to explore career opportunities with us.

To learn more about our studio, please visit us at www.sledgehammergames.com

Please note: This is not a remote role. This is a hybrid position based in our Guildford Studio, offering flexibility with a combination of in-studio and remote workdays. Permanent remote work is not available for this position. 

Your Mission: 

As an Associate Dev Support Engineer, you will be empowering our development teams to deliver a world class gaming experience. You will be responsible for assisting our developers with issues they encounter when working with tools and technology. In some cases, you can directly solve problems, and in others you can connect the right developers to resolve issues. By surveying our continuous integration tools, you can prevent or minimize downtime by making developers aware of new breakages.

Responsibilities:

• Assist developers with issues they encounter while performing their work

• Identify areas where improvements can be made and promote changes to make development more efficient

• Diagnose issues users run into, identify the underlying issues for developers and provide solutions

• Escalate issues up to the appropriate engineering team if out of scope

• Monitor our continuous integration and chase down breakages

• Suggest ways and implement solutions to improve our efficiency, such as updating error messages for better clarify

• Create and maintain documentations on tools and processes

• Develop tools to automate repetitive tasks & solve frequent issues

Qualifications:

• Strong interpersonal skills, service-oriented attitude

• Ability to learn on the job and adapt to new challenges quickly

• Experience writing and debugging software in C/C++, Python, and C#

• Experience with source control software (Perforce, Git, etc.)

• Experience with task tracking software (JIRA, Hansoft, etc.)

• Strong verbal and written communication skills

• Self-driven individual with ability to work independently with little supervision

• Growth oriented and desire to keep improving

• Able to multitask and take on multiple assignments at the same time

• Passion for games

Extra Points:

• Experience working with game development teams, have a deep understanding of all aspects of the content creation pipeline

• Project management skills

• Technical Art, Technical Design, or Computer Science background

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Activision Blizzard, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Our World 

At Activision, we strive to create the most iconic brands in gaming and entertainment. We’re driven by our mission to deliver unrivaled gaming experiences for the world to enjoy, together. We are home to some of the most beloved entertainment franchises including Call of Duty®, Crash Bandicoot™, Tony Hawk’s™ Pro Skater™, and Guitar Hero®. As a leading worldwide developer, publisher and distributor of interactive entertainment and products, our “press start” is simple: delight hundreds of millions of players around the world with innovative, fun, thrilling, and engaging entertainment experiences.

We’re not just looking back at our decades-long legacy; we’re forging ahead to keep advancing gameplay with some of the most popular titles and sophisticated technology in the world. We have bold ambitions to create the most inclusive company as we know our success comes from the passionate, creative, and diverse teams within our organization. 

We’re in the business of delivering fun and unforgettable entertainment for our player community to enjoy. And our future opportunities have never been greater — this could be your opportunity to level up. 

Ready to Activate Your Future? 

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners. 

Sledgehammer Games is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.