Telecom Operations Manager - TechOps

1 Month ago • 5-7 Years • Operations

About the job

Job Description

Disney's Telecom Services is seeking a skilled Telecom Operations Manager to lead a team of technicians supporting critical communications systems across the Parks and Resorts. This role requires strong technical proficiency in network connectivity, telephony systems, and electronic systems support, along with proven leadership abilities. The manager will oversee the delivery of voice and data services, manage a diverse team within a collective bargaining agreement, and ensure operational excellence for all systems. This swing shift position involves collaborating with various departments, analyzing data, and managing budgets.
Must have:
  • 5+ years Telecommunications experience
  • 2+ years leadership experience
  • Knowledge of Collective Bargaining
  • Strong communication and collaboration skills
  • Experience with VoIP, SIP, and network environments
  • Expertise in voice systems (Cisco, Avaya, Nortel)
  • Ability to manage technical outages and communicate updates
  • Proficient in Microsoft Office 365 and ServiceNow
Good to have:
  • Experience with Interactive-TV, Guest Wi-Fi, and door lock networks
  • Knowledge of Layer 1 cable/wiring support
  • Fiscal responsibility and budget management experience

Job Summary:

Telecom Services is looking for an individual with strong leadership, technical skills, and experience managing communications systems, in support of technical operations and field support services for Disney’s Parks and Resorts.  The Telecom Operations Manager must have a strong understanding of network connectivity, telephony systems, and electronic systems support.

The position will include managing a diverse and talented team of technicians within a collective bargaining agreement. This individual will coordinate and collaborate across many functional departments to provide technical sustainment, and the delivery of voice and data services. This individual must also have a strong understanding of outage resolution and troubleshooting.

This is a swing shift position, Monday - Friday 12PM-8PM and reports to Manager-Telecom Operations.

Responsibilities

  • Meet and conform to all safety policies and regulations set forth by the Walt Disney World Company.  Ensure a culture of safety is foremost in the department.

  • Support and maintain critical business services for Resorts infrastructure and applications including telephone systems, interactive-TV, Guest Wi-Fi, optical network terminals, door lock networks, etc.

  • Support and maintain telephony and data services for Parks, Resorts and Special Events.

  • Analyze Data using ServiceNow and audit reports for strategic decision making.   

  • Provide Layer 1 cable/wiring support and sustainment of the Disney Global Network.

  • Fiscal responsibilities for Operational/Project budgets.

  • Supervise a team of Union cast, maintain shift schedules, and ensure operational coverage.

  • Knowledge of administrative applications: Microsoft Office 365, ServiceNow, MyTime, CastMobile, Regulatory training, etc.

  • On-Call Manager on Duty (MOD) rotation, responsibility for system outages/issues after hours/weekends rotated on a weekly basis with other operational managers.

  • This is a second shift position – Monday - Friday 12PM-8PM

Qualifications

  • 5+ years in the Telecommunication Industry.

  • 2+ years of leadership or Lead Technician experience.

  • Experience and knowledge of Collective Bargaining contracts and unionized work environments.

  • Ability to collaborate with a range of partners while understanding multiple perspectives.

  • Strong time management, prioritization, and delegation skills.

  • Knowledge of VoIP, SIP, virtual, and physical network environments.

  • Knowledge of voice systems (Cisco, Avaya, Nortel) Unified Communications and Call Managers.

  • Strong written and verbal communication skills to convey data and analysis to internal and external customers.

  • Oversee technical outages and communicate updates, often performing as the on-call Telecom Technical Commander for supported systems.

Education

  • Bachelor’s Degree from a 4-year college or equivalent work experience

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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