Technical Support Representative (Remote)

34 Minutes ago • All levels • Administrative

About the job

Job Description

Corsair seeks a Technical Support Representative to provide exceptional customer support for direct consumers and warranty RMA services. Responsibilities include serving as the first point of contact for technical issues, troubleshooting problems, communicating professionally with customers, identifying areas for improvement, and executing Corsair's warranty policy. The ideal candidate will have experience in a multichannel technical support role, familiarity with relevant software and hardware, excellent communication skills, and the ability to handle pressure. Weekend and holiday availability is required, along with a high-speed internet connection. The role necessitates a high school diploma and proficiency in English (bilingual skills are a plus).
Must have:
  • Exceptional customer service skills
  • Technical troubleshooting expertise
  • Excellent communication (written & verbal)
  • Familiarity with hardware & software
  • High-speed internet access
Good to have:
  • Bilingual skills
  • Experience with Shopify, Zendesk

Job Info

  • Job Identification 8144
  • Posting Date 01/08/2025, 02:57 AM
  • Locations 115 North McCarthy Blvd., Milpitas, CA, 95035, US
  • Degree Level High School Graduate
  • Job Schedule Full time

Job Description

Join Our Team as a Technical Support Representative

Are you passionate about delivering exceptional customer experiences? As a Technical Support Representative, you’ll play a critical role in providing world-class support for our direct consumers and Warranty RMA services. This role demands professionalism, technical expertise, and a commitment to Corsair’s high standards of quality.

Responsibilities

  • Serve as the first point of contact for technical questions and troubleshooting.
  • Provide customer-focused communication with professionalism at all organizational levels.
  • Build and maintain strong relationships aligned with Corsair’s core values.
  • Identify opportunities to improve the customer experience and provide feedback on technical issues to product owners.
  • Clearly communicate and execute Corsair’s Limited Warranty Policy.
  • Demonstrate a strong understanding of diagnostic steps for major computer parts, peripherals, and accessories.
  • Apply knowledge of computer building, operation, peripherals, and internal/external hardware.

Qualifications Education

  • High School Diploma (required).

Language Skills

  • Fluent in English; bilingual skills are a plus.

Experience

  • Prior experience in a multichannel technical support role (phone, email, live chat).
  • Familiarity with Shopify, Zendesk, Microsoft tools, hardware diagnostic tools, and basic software like Corsair iCUE.

Professional Skills

  • Excellent written and verbal communication skills with strong grammar and attention to detail.
  • Typing proficiency: at least 60 words per minute with high accuracy.
  • Strong time management and prioritization skills, with the ability to meet deadlines under pressure.
  • May require passing a typing and grammar test prior to onboarding.

Attributes

  • Empathetic, understanding, and skilled in resolving customer concerns.
  • Calm under pressure, with the ability to de-escalate tense situations professionally.
  • Enthusiastic, dependable, and customer-focused mindset.
  • Detail-oriented, with high accuracy in troubleshooting and providing feedback.

Additional Information

  • Schedule: Weekend availability required; some holidays may also be needed.
  • Internet Requirements: High-speed broadband connection required (proof of speed may be requested).

If you’re eager to provide outstanding technical support and excel in a fast-paced environment, we’d love to hear from you!

 

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About The Company

Founded in 1994, CORSAIR (NASDAQ:CRSR) is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans.


CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality. The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries.


CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.

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