Team Leader

Job Purpose/Summary

The position exists to execute the objectives set by the organization, meet the SLA's, identify and implement improvements in the process, and work towards customer satisfaction within the limits of GSC Organization guidelines.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com. 

Welcome to the AP Moller Maersk!

AP Moller Maersk is a $81.5 billion global shipping & logistics leader. Maersk is a Danish business conglomerate founded in 1904, with activities in the transport and logistics and energy sectors. Maersk has been the largest container ship and supply vessel operator in the world since 1996. The company is based in Copenhagen, Denmark with subsidiaries and offices across 130 countries and around 110,000 employees.

Maersk's Vision: Improving lives for all, by integrating the world.

To know more about everything that Maersk does, visit us at www.maersk.com. 

What we offer: This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Title

Team Leader

Job Level

3

Reports to

Process Manager (JL4)

Number of Direct Reports

15-18

Key Responsibilities

• Contribute to business performance by ensuring contribution margin across customers is profitable/positive.
• Ensure the process has strong controls to prevent revenue leakage and negative customer experience.
• Ensure all processes are performed as per the agreed terms in Service Level Agreement – Timely & Accurate.
• Ensure compliance with the Performance Management Framework. Track and monitor other KPIs related to the process.
• Focus on people engagement by motivating and coaching a highly energized team to deliver organizational outcomes with an owner’s mindset.
• Maintain all relevant documentation - SOPs are kept updated for all activities done. Have a continuous improvement mindset; identify improvements in day-to-day processes.
• Regularly participate and take necessary calls/discussions with Business Partners.
• Ensure that all major risks are identified, documented, and appropriately dealt with.
• Actively participate in relevant business contingency testing. Strict adherence to APM-M Group culture, values, and reputation.

Required Qualifications, Experience & Skills

• Graduate (Any stream)
• Minimum 4+ years of Leadership Experience
• Shipping knowledge is a plus
• Basic knowledge of capacity management/preparing staffing plan
• Excellent verbal and written communication and presentation skills
• Experience working in a global business environment, including cultural aspects
• Highly result-oriented, ready to take challenges/collaborate with cross-functional teams and able to work under pressure
• Capacity to handle change, stay open to different ideas and support positive change
• Understand work in an agile manner, High analytical/problem-solving skills
• Strong process and people leadership skills
• Proactive leader with a customer service mindset
• Large scale improvement (standardization and process capability) implementation experience.

Key Measures

Service Level Agreement Compliance Productivity/Efficiency Employee engagement & retention Projects/Value add contributions to the business (cost savings, revenue generation).