Strategic Account Manager

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Job Description

Main responsibilities will be dedicated to identifying new corporate and independent retail recruitment opportunities, developing relationships with those potential retailers, manage and streamline the critical on-boarding process and track performance(s) of those new retailers. The Strategic Account Manager (SAM) incumbent will focus on working with Colorado Lottery Sales team, Operations, and Marketing Teams as well as SG Site Teams in establishing contact with and vetting the potential retailers’ interest in becoming lottery-licensed along with obtaining the retailer’s commitment to promoting and selling lottery products in the most optimal ways.  They will assist in providing input and building training programs for retailers as part of this role. The Strategic Account Manager will also perform basic troubleshoot/testing functions on lottery equipment at existing retail locations.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Job Level Description

Works on defined tasks that sometimes require the application of independent judgment. Developing individual contributor.

Qualifications

Job Functions:

Recruitment:

• Will act as a liaison between potential retailers, the Lottery Sales Rep, and the Colorado Lottery Licensing division
• Work with CO Lottery Sales Reps and SGEP-CO Team members to identify, prescreen and, in time, make contact with potential lottery retailers with the goal of getting the retailer contracted to sell lottery products within their stores
• Work with CO Lottery Sales Reps in training new retailers with a focused effort on a “Raise Them Right” campaign

Raise them Right:

• Attend New Retailer Trainings and assist with devising retailer retention strategies in conjunction with the Lottery Sales Reps and the CO Lottery processes
• Conduct surveys and research with retailers that are discontinuing Lottery sales in their stores to determine pitfalls (if any) and identify approaches for better retention of current retailers
• Prepare new retailers to be turned over to CO Lottery Sales Reps for long term success
• Present performance analysis that are KPI driven to new CO Lottery retailers

Service:

• Perform diagnosis testing/trouble shootings for scheduled service calls
• Train retail employees on the functionality on SciQ lottery equipment
• Answer basic service calls at retailers related to lottery equipment function
• Basic mechanical troubleshooting and use of small tools

Qualifications:

• Daily travel in-state is required (minimal over-night stays if any)
• Strong time management skills
• Organized and methodical in routines
• Multiple skills and trades will need to be managed
• Strong communication and reporting a must
• Strong positive relationship skills
• Understanding of electronics – Smart phones, tablets, and laptops
• Valid drivers license and clean driving record
• Can Lift up to 40 pounds
• Must be able to stand for long periods of time
• Requires frequent bending/stooping
• Ability to quickly learn and understand new technologies

Education and/or Experience:  

• Undergraduate degree in sales/ marketing field or 3 to 5 years retail sales and/or marketing experience – route sales a plus
• Able to interpret charts/graphs and present them
• MS Office  - Ability to work fluently in Outlook, Word, and PowerPoint required.  Certification a plus
• Must possess a valid Colorado driver’s license

Pay: $55,000 - $60,000 annually

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.