Sr. Specialist - Red Sea Disputes

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

·       Impact: Your work will directly contribute to the success of our global operations.

·       Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.

·       Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.

·       Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Job Description:

Good Communication Skills & Ability to use positive language

Good Comprehension & Written Communication

Customer Focus & Owning the customer

Understand Customer requirement and focused on customer outcome

Attitude to go across defined job boundaries for customer resolution

Winning for customer – high achievement orientation

Driven to ensure closure

Superior Stakeholder Management

Responsible to drive Customer outcomes through positive customer experience

Having regular communication with Customers to understand their requirements for a quick dispute resolution.

Problem Solving Skills

• Own the issue, • Detailed and result oriented • Low tolerance to delays.

• Problem solving, analytical and data skills • Data backed decision making

Communication

• Professional standard in grammar and though articulation. (Including Language capabilities)

Communication • Professional standard in grammar and though articulation. (Including Language capabilities)

• Good Comprehension & Written Communication

• Good Communication Skills • Ability to use positive language

Process Understanding

• Ability to understand end to end processes.

• Ability to conduct sales and service together

• Adherence to process and SOPs • Attention to details, complete & error free documentation

• Adapt to change in process (SOP) / Systems

• Ability to understand end to end processes

Stakeholder Mgmt.

• Language capabilities to cater to specific countries

• Experience in direct Stakeholder interactions (Global) preferably

Manage disputes in 24 hrs

FTHR should be > 70%

No – repeat dispute

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.