Sr CX Consultant

We offer

Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities:

1. Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

New Client Implementation

Customer on boarding and relationship management

Client focal role.

2. Professional stream includes those who are individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results – although coaching/mentoring less experienced staff, informal supervisory responsibilities, or overseeing work of other lower level professionals or manage processes and program are common.

3.Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field.

4.Responsible for promoting company value added service to customer, including but not limited to trucking service, CHB service and booking service etc.,

Who we are looking for:

1.Excellent emergency resolution and cross function collaboration skill to deliver professional service to customers

2.Sensitive to customer's needs, strong obsessive customer centricity mindset and be commercial sense on value added service

3.Good analytical and responsible for customer-specific performance monitoring, management, and discussion

4. Fluent English. Good communications skill with oversea customers and local vendors.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.