Social Listening Manager

Job Overview: We are seeking a highly motivated and experienced Social Listening Specialist with at least 2.5 - 3 Years of experience to join our team. The ideal candidate will play a crucial role in monitoring and analyzing our clients' digital presence, providing valuable insights, and shaping strategies to enhance their online reputation.

Responsibilities:

• Perform detailed analysis of social listening data, and identify trends, sentiment, and emerging topics.
  
• Conduct thorough reporting on social listening.
  
• Utilize Social Listening tools such as Konnect Insights, Locobuzz, Meltwater, Salesforce Social Studio, etc., to gather and analyze data relevant to client brands.
  
• Collaborate with cross-functional teams to understand client objectives and translate them into effective social listening strategies.
  
• Conduct campaign analysis to measure the impact of digital activities and provide actionable insights.
  
• Monitor and report on competitor activities and industry trends.
  
• Generate comprehensive reports with observations, recommendations, and key performance indicators (KPIs).
  
• Maintain a proactive approach to identify potential issues and risks in digital activities, providing timely recommendations for improvement.
  
• Stay updated on industry best practices, tools, and technologies related to social listening.
  
• Demonstrate a basic understanding of CRM systems
  

Requirements:

• Bachelor's degree in Marketing, Communication, Business, Analytics, or a related field.
  
• Proven experience in Social Listening with a focus on detailed data analysis.
  
• Familiarity with Social Listening tools such as Konnect Insights /Locobuzz /Meltwater/Salesforce Social Studio, etc.
  
• Basic understanding of CRM systems; experience working with CRM is a plus.
  
• Strong analytical skills and the ability to translate data into actionable insights.
  
• Excellent written and verbal communication skills.
  
• Ability to work independently and collaboratively in a fast-paced environment.
  
• Detail-oriented with a keen eye for accuracy and quality.
  
• Proactive problem-solving skills and a results-driven mindset.
  
• Previous exposure to the WhatsApp Business Enterprise platform is preferred.
  
• Previous experience in a marketing agency is preferred.