Service Advisor

Tesla Motors seeks an experienced Service Advisor to join its progressive team. This role demands high-level customer and employee interaction, requiring both technical skills and exceptional customer service. Responsibilities include answering phone calls, emails, and in-person inquiries, determining if solutions are resolvable over the phone or requiring escalation, accurately recording data in the Dealer Management System, conducting transactions, providing estimated completion times and regular updates to customers, coordinating vehicle details and delivery, and ensuring customer satisfaction. The ideal candidate will possess knowledge of vehicle maintenance and repair, various hand and power tools, and automotive and electrical test equipment. Excellent communication, organizational, and teamwork skills are essential. Experience in retail automotive service is preferred.