Senior Systems Administrator (Overnight Shift)

3 Months ago • 5 Years + • Administrative • $99,600 PA - $140,200 PA

Job Summary

Job Description

The Senior Systems Administrator III is a technical front-line resource who monitors, triages, and resolves or escalates issues in a 24/7/365 production environment. This role acts as a mentor and escalation point for the Systems Operations team, supporting junior members with complex issues and collaborating with teams to prevent or minimize potential problems. The ideal candidate possesses strong troubleshooting skills, a deep understanding of infrastructure and production pipelines, and excellent communication abilities. They will contribute to the team by carrying out operational tasks, resolving infrastructure issues, communicating with internal contacts, preparing for high-profile events, and actively troubleshooting and performing root cause analysis. This role requires overnight shifts, weekend and holiday availability, and a proactive mindset with strong problem-solving abilities.
Must have:
  • 5+ years of experience
  • Experience with Linux
  • Strong troubleshooting skills
  • Excellent communication and interpersonal skills
  • Strong knowledge with scripting languages (BASH, Python)
  • Strong experience with Ansible and Ansible Tower
  • Good understanding of security and networking concepts
Good to have:
  • Three or more years of infrastructure monitoring experience
  • Experience with Varnish caching
  • Experience in installing and configuring Icinga2
  • Experience with Icingaweb2 Interface
  • Experience Creating NAGIOS check plugins
  • Experience in installing and configuring ZABBIX
  • Experience with Zabbix web interface
  • Experience creating Zabbix triggers
  • Experience working in Datadog

Job Details

Job Summary:

On any given day at Disney Entertainment & ESPN Technology, we’re re-imagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming our media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working here:

  • Building the future of Disney’s media: DE&E Technologists are designing and building the infrastructure that will power our media, advertising, and distribution businesses for years to come.

  • Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

  • Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Systems Operation team provides around the clock monitoring, administration & escalation of all DE&E  Technology infrastructure. Excellent up-time & availability of our platforms as it relates to internal teams, external teams & consumers is the core focus of the team.

DE&E Technology is responsible for The Walt Disney Company’s direct-to-consumer businesses globally, including the ESPN+ sports streaming service, programmed in conjunction with ESPN; Disney+, the Disney-branded direct-to-consumer streaming service; global advertising sales and ad technology for all of Disney’s media properties, including ABC, ESPN, Freeform, FX Networks, National Geographic, and the Disney Channels; HotStar, the leading over-the-top streaming service in India; and the Company’s majority ownership stake in Hulu.

Job Summary:

As a technical front-line resource, the Systems Administrator III is a mentor and escalation point for the Systems Operations team. This role’s primary responsibility is to monitor, triage, and resolve or escalate issues as necessary in a world class 24/7/365 production environment. The Systems Administrator III will also act as a resource to help support junior members of the team with the more complex issues as well as collaborate with teams to prevent or minimize impact of potential issues. They will achieve this by blending a strong set of troubleshooting skills with a strong understanding of our infrastructure and production pipelines.

Responsibilities and Duties of the Role:

  • Support in carrying out Operational tasks as assigned.
  • Interacts and communicates with supervisor and peers. Receives and transmits routine information requiring some explanation or interpretation, to members of the team.
  • Ability to resolve infrastructure operational issues with a moderate to high degree of complexity while following established procedures or analyzing data to diagnose and identify root causes, when necessary, to resolve  issues or complete assignments.
  • Communicate with internal contacts at a variety of organizational levels to diagnose, explain and resolve problems for both technical and non-technical audiences.
  • Prepare operations team for supporting high profile events.
  • Demonstrates a strong work ethic, initiative and the ability to aggressively and effectively troubleshoot problems and perform root cause analysis.
  • Comfort working in a fast-paced, growth environment with minimal direction, delivering under tight deadlines while multitasking, prioritizing projects, and communicating priority updates to team members.
  • Able to operate with limited resources, exhibit dispassionate critical-thinking, and creatively solve problems. Motivated and inventive, always finds a way forward—eternal optimist with a committed drive for contributing and making a difference.
  • Any other duties needed to help achieve business objectives, including participating in an on-call rotation.
  • Able to troubleshoot various infrastructure issues and covert findings into meaningful information for the team to consume.
  • Able to identify downstream infrastructure issues and work with teammates to better understand how these situations can impact monitoring workflows.

Required Education, Experience/Skills/Training:

Minimum :

  • 5 or more years of progressively complex related experience.
  • BA/BS degree in Computer Science or related software engineering field or equivalent practical experience
  • This position requires overnight shifts, with availability for weekends and holidays as needed
  • Proactive thinker with strong problem solving skills.
  • Experience with Linux (Installation, Configuration, Tuning).
  • Comfortable collaborating with junior colleagues (delegating tasks and following up on them)
  • Strong written and verbal skills
  • Strong troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Strong knowledge with scripting languages (BASH, Python,).
  • Strong experience with Ansible and Ansible Tower.
  • Good understanding of security and networking concepts.
  • Experience with REST API
  • Experience with DATA sets ( JSON, XML, YAML )
  • Experience with IPMI tool
  • Experience utilizing infrastructure monitoring solutions. (Icinga, Zabbix)

Preferred :

  • Three or more years of infrastructure monitoring experience
  • Experience with Varnish caching
  • Experience in installing and configuring Icinga2
  • Experience with Icingaweb2 Interface.
  • Experience Creating NAGIOS check plugins.
  • Experience in installing and configuring ZABBIX
  • Experience with Zabbix web interface
  • Experience creating Zabbix triggers
  • Experience working in Datadog

The hiring range for this position in Las Vegas is $99,600 to $133,500 per year, in Bristol, CT is $104,600 to $140,200 per year, in The Woodlands, TX is $99,600 to $133,500 per year and in Charlotte, NC is $99,600 to $133,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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