Senior Process Expert

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:
Impact: Your work will directly contribute to the success of our global operations.
Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Key Responsibilities

• Managing shipments E2E by validating destination, route, delivery time;
• Handling inbound and outbound calls
• Carry out operations in line with standard operating procedures (SOP) and contractual agreements
• Ensure accurate tracking and logging of information in internal and/or customer specific systems.
• Stakeholder Management – Customer & Internal teams
• Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.
• Daily shipment status monitoring to ensure service levels are achieved, escalation of issues as & when necessary.
• Optimally distribute operational activities and utilize resources efficiently, to ensure high productivity.
• Maintain customer relationship and assist in maintaining & growing the business by providing effective solutions.
• Maintain proactive inter-departmental coordination to meet service delivery expectations.
• Ensure the account IOP is strictly adhered to by all parties.
• Ensure timely opening & closing of job files.
• Managing remote teams effectively to meet service deliverables
• Focus on process improvement from a customer perspective as well as Maersk internally.
• Ensure Maersk KPI is fulfilled against target.
• Exception Management
• Pre-empting and highlighting potential issues & ensure appropriate/timely communication to all stakeholders

 

Who we are looking for

• Minimum 3 - 4 years of experience in Freight forwarding/Shipping/OCE operations is preferable
• 3-4 years International Calling experience
• Bachelor’s degree
• Good knowledge of Shipping operations and related documentation processes is preferable
• Commercial acumen
• Good knowledge of MS Office applications, viz. Excel, Power point
• Hands on experience of customer SAP, WMS systems is preferable
• Experience of working with remote teams would be an added advantage

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.