Senior Live Ops Producer

A passion for fantasy worlds has long been ingrained in our studio, and at last we can announce we have embarked on a journey into that beloved realm. With a party of veteran IOI guild members and new wizards and sorceresses of the industry, we are building an ambitious new IP for console and PC that will revolutionize the online fantasy RPG genre. If you share a similar passion for creating welcoming, heartfelt, bold and impactful worlds, join us and together we will write the next chapter in IOI's history.

The Live Operations Producer plays a crucial role in managing the day-to-day operations of Project Fantasy. The role collaborates with cross-functional teams, including game design, engineering, art, and marketing, to ensure seamless game updates, events, and player engagement initiatives. Working closely to the Tech Producer and the Release management team, the candidate's expertise in live operations will help us deliver an exceptional gaming experience that keeps players coming back.

What you will do:

• Build Roadmaps: Collaborate and coordinate across all disciplines and with stakeholders, to build mid to long-term plans for technical work required to get us to a Live Operations ready state (including but not limited to infrastructure requirements, API, and Telemetry needs)
• Monitoring and Analysis: Organize and analyze player surveys, providing insights into player sentiment, and evaluate game metrics and player feedback to pinpoint areas for improvement and enhance live operations strategies.

• Cross-Functional Collaboration: Collaborate closely with game designers, engineers, artists, and marketing teams to ensure live operations align with the overall game vision and meet player expectations.
• Build Delivery: Work alongside the Tech Producer and Release Management to ensure game versions are deployed for internal testing and released on schedule for external players.
• Process Improvement: Create and implement efficient processes and guidelines for live operations, guaranteeing timely delivery of updates and events.
• Player Engagement: Assist the community team by providing patch notes and relevant information, enabling them to engage with players on social media and forums, gather feedback, and address concerns to improve player satisfaction.
• War Room Participation: Actively participate in the live deployment War Room, quickly identifying and resolving issues in collaboration with cross-functional teams to minimize disruptions to the player experience.

Who you are:

• 10+ years of experience in AAA game development, with 5+ years focused on Live Ops management, handling live services, infrastructure, and real-time operations for large-scale multiplayer games.
• Strong engineering background or technical expertise, working closely with DevOps, Release Management, and Network Engineering teams to ensure smooth, seamless game operations.
• Experience in building and maintaining live operations roadmaps, collaborating with cross-functional teams (game design, engineering, art, marketing) to coordinate mid- to long-term plans, including infrastructure requirements, API integration, and telemetry systems.
• Expertise in developing support capabilities for live services, coordinating efforts for player events, surveys, and real-time metrics for insights into player behavior and game performance.
• Strong proficiency with monitoring tools and experience in incident management, live issue troubleshooting, and working in war rooms to quickly resolve critical game issues.
• Proven ability to collaborate with Tech Leadership and Release Management to ensure game versions are released on schedule and with full operational readiness for live deployments.

Who we are:

IO Interactive is an independent videogame development and publishing company with studios in Copenhagen, Malmö, Barcelona, Istanbul and Brighton. As the creative force behind some of the most talked-about multiplatform video games in the last decade, we are committed to creating unforgettable characters and experiences – all powered by our award-winning, proprietary Glacier technology.

We know that to achieve those goals, we need courage, talented people and a great working environment – and we do our utmost to have all of that. Across our multiple studios, we’re working on several projects. Crucially though, we’re all one team. We value the work and impact that each person brings to the table and we actively encourage new ideas, whilst listening to your insights along the way.

We have a dedicated team of People Managers, who look after you as an individual and as an employee. With more than 40 nationalities, we know that everyone is different and we are proud to have a reputation for being a friendly workplace with highly-talent people.

 Learn more about Project Fantasy.