Senior Director, Slack Policy

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Job Category

Global Affairs

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Slack is where work happens. The Slack Policy team is passionate about maintaining customer and user trust in and on Slack, so it can stay simple, cheerful, and productive. 

The Senior Director of Slack Policy will be responsible for managing a team of policy guides that develop and operationalize policies for Slack’s products and services. They will coordinate Slack’s global policy issue response process, and help to keep Slack safe and compliant. This role will report to Salesforce’s VP of Policy, Office of Ethical and Humane Use.

This role involves handling content moderation issues, including exposure to potentially harmful content such as violent imagery, hate speech, or material that exploits or endangers children. Comfort and experience in trust and safety operations are critical.

The ideal candidate will have 10+ years of platform policy experience at a technology company, and is an experienced people manager with a passion for developing others, conducting, planning, and holding teams accountable for achieving goals. They will have an understanding of the potential societal repercussions of emerging technologies and familiarity with principles that can be used to govern and resolve thorny policy issues. They will engage internal customers and executives in Legal, Product, and Security teams to collect and integrate a wide range of perspectives into the policy development process. 

Slack has a positive, diverse, and encouraging culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we strive to be smart, low ego, hardworking and, above all, collaborative.

What This Role Will Be Doing

• Leading a team of policy guides, setting team strategy and encouraging a collaborative, innovative, and psychologically safe environment that allows all team members to do their best work.

• Forming a deep understanding of Slack’s product, customers, and regulatory obligations.

• Collaborating with Product, Engineering, Security, and Legal on content and product usage policies, as well as the development of internal tooling to support compliance initiatives. 

• Partnering with a dedicated enforcement operations team to bring policies to life. 

• Handling critical and high-risk situations (including customer issues) with resilience and an appropriate sense of urgency.

• Adhering to legal policies and procedures, and guiding the operations team in investigating abuse reports objectively and without personal bias.

• Developing relationships across Slack and Salesforce to advocate for customer safety, privacy, and the best customer experience possible.

• Representing Slack in important external media and/or content opportunities.

Required Experience and Skills

• 10+ years of platform policy experience, including experience handling Trust & Safety, Platform Policy, or similar roles in a technology company.

• Experience crafting product and content policies, and driving them from initial concept to public launch, including working with product and engineering teams on internal tooling and external product changes or updates.

• Experience working with high volume operational teams and scaled enforcement processes.

• Measurable success in running complex programs from conception to completion in a fast-paced environment while juggling contending priorities. 

• Exceptional critical thinking and decision making skills. The ability to thrive amid ambiguity and make hard decisions with limited information.

• Strong written and verbal communication skills, including executive presentation skills. 

• Cool in a crisis and resilient in handling regular exposure to harmful content.

• Ability to consider an issue from multiple points of view and weigh the merits of all perspectives.

• Strong understanding of the ethical challenges related to diverse communities in interacting with technology.

• A related technical degree required.

Preferred Experience

• Expertise in compliance with online content regulations such as the Digital Services Act, the UK Online Safety Bill, the Australian Online Safety Act, or NetzDG.

• Experience representing companies externally and engaging with external customers (civil society groups, regulators, industry groups).

In office expectations are 36 days/a quarter to support customers and/or collaborate with their teams.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $210,400 to $320,800.

For Washington-based roles, the base salary hiring range for this position is $192,800 to $294,100.

For Washington D.C based roles, the base salary hiring range for this position is $192,800 to $294,100.

For California-based roles, the base salary hiring range for this position is $210,400 to $320,800.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.