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Reverse and Returns Logistics Manager

California, United States (On-site)

Reverse and Returns Logistics Manager

1 Month ago • 7-7 Years • Logistics

About the job

3 skills required for this role

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sql

innovation

cross-functional

Job Description

As a Reverse and Returns Logistics Manager at Google, you will be responsible for leading the company's reverse logistics operations, ensuring efficient and cost-effective processing of returned materials while adhering to industry best practices. You will develop and implement process improvement recommendations, standardize documentation, and collaborate with cross-functional teams to drive operational excellence. You will also be responsible for managing third-party logistics providers and ensuring that they meet Google's service level objectives.

Must have:

Bachelor's degree in HR, Business, or related field
7 years of experience in a customer or client-facing role supporting logistics operations
7 years of experience in domestic and international environments managing vendors
5 years of experience managing operations and leading cross-regional teams
Excellent problem-solving skills

Good to have:

MBA or Master's degree in a related field
CSCMP certification
7 years of experience using data analysis
7 years of experience building relationships with stakeholders
Experience in data center equipment environments
Knowledge of SQL, analytics and Operations Six Sigma certification
Experience with computer component manufacturing

Perks:

Bonus
Equity
Benefits

Minimum qualifications:

Bachelor's degree in HR, Business, a related field, or equivalent practical experience.
7 years of experience in a customer or client-facing role supporting logistics operations.
7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics.
5 years of experience managing operations and leading cross-regional teams.

Preferred qualifications:

MBA or Master's degree in a related field or CSCMP certification.
7 years of experience using data analysis to drive decision making.
7 years of experience building relationships with stakeholders or clients.
Experience in data center equipment environments or computer component manufacturing.
Knowledge of SQL, analytics and Operations Six Sigma certification or other relevant operations coursework.
Excellent problem-solving skills, with the ability to apply structured thinking and logic to your work and provide solutions to challenge.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

In this role, you will be the leader of how Google processes reverse logistics materials while incorporating current industry standards and best practices. You will be responsible for process improvement recommendations, change management, standardization of user documentation, creating processes that drive action and interacting with all partner teams. You will lead new project initiatives for the Americas server operations logistics with a duration of three months to two years,
create Business Requirements Documents (BRD), working with key stakeholders, drive innovation, understanding operational impacts and creating presentations/documents for the leadership team.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

The US base salary range for this full-time position is $129,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

Develop, update and communicate the reverse logistics de-population, rack removal, RMA and rack movement plans by site for Global Server Operations (GSO) logistics.
Ensure accurate and understandable de-population, rack removal, battery decommission, rack movement, and reverse logistics documents are available to all 3PL partners and ensuring Third-Party Logistics (3PL) training is documented.
Be responsible for process improvement recommendations, change management, standardization of user documentation, creating processes that drive action, and preventing decommisions from missing service level objective (SLO) promises.
Be accountable for 3PL Centralized Reverse and Return Merchandise Authorizations (RMA) teams working blockers and bugs that inhibit the GSO team from meeting or beating SLO’s.
Be the subject matter expert on all Google systems utilized to plan and execute reverse logistics and rack move functions.

View Full Job Description

$129.0K - $191.0K/yr (Outscal est.)

$160.0K/yr avg.

Los Angeles, California, United States

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About The Company

Google

3316 Active Jobs

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.