Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.

But what does Funko do?

Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.

The Retail Store Lead is based in the Phoenix area and will be responsible for supporting all operational aspects of the Funko brand retail store operations located in Buckeye, Arizona. This role will assist in the day-to-day operations of the store while also providing stellar customer service, coaching and leadership. The Retail Lead will also take part in processing shipment as well as maintaining a consistent flow and replenishment of merchandise to the sales floor. The Store Lead will deliver exceptional results while providing the highest standard of customer service and “retail-tainment” under the supervision of the Retail Store Manager.

What You’ll Do

Lead excellent customer service through in-the-moment coaching, role modeling, and utilizing customer feedback to reinforce and improve quality of service
In partnership with the Retail Store Leaders, manage inventory, including receiving, stocking and conducting inventory counts
Monitor assets through accurate inventory management procedures
Maintain visual and merchandising standards and ensure store cleanliness
Protect store assets, facilities, and team members by ensuring all team members’ adherence to operational guidelines and standards, compliance with all safety and security policies, the proper functioning and maintenance of store equipment, and performance of all financial transactions
Manage customer escalations quickly and effectively to positive resolution. Know when to bring in additional resources
Support the store’s overall business to drive efficiency and grow sales
Assist in monthly cycle counts to ensure all inventory is up to date
As a key leader, follow all safe and secure training and processes
Always demonstrate a culture of ethical conduct, safety and compliance. Lead and hold the team accountable to work in the same way. Cultivate a guest-centric and engaged team
Own and implement exempt and hourly schedules that align to guest and business needs (including weekends, mornings, evenings, overnight, and appropriate seasonal adjustments)

What You’ll Bring

1+ years’ strategic retail/stock leadership experience, preferably in a Flagship or large volume location
Polished professional who understands how to tell a brand story
Manage conflict and lead and hold others accountable
Experience in collaborating with multiple teams - Executives, Creative, Loss Prevention, Merchandising, etc.
Great verbal and written communication skills
Strategic and focused on the end results
Decisive and collaborates with a team to develop strategies
Has a good understanding of Pop Culture and follows Pop Culture trends
Working knowledge of MS Office (Word, Excel and Outlook)
Consistently demonstrate enthusiasm and passion for the brand
Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
Regularly required to lift, stand, and bend. May lift/move up to 30 pounds occasionally
Travel less than 10% of time

Salary Information

The base hourly pay rate for this position in the selected city is $17.79 - $19.71. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.