Junior Customer Technical Support Officer

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a market leader in the gambling and financial trading industries with 7700 employees across 19 countries. 

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com  
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices. 

Ready to level up your career?  

Playtech‘s Sports Quantum Retail unit is looking for Junior Customer Technical Support Officer with excellent communication and problem-solving skills.

Your influential mission. You will...  

• Provide first-level technical support to customers via phone, email, or chat
• Troubleshoot and resolve basic technical issues related to software, hardware, or network systems
• Document and track customer interactions and technical issues in the support system
• Escalate complex issues to senior technical support or engineering teams
• Assist in maintaining a knowledge base of common customer issues and solutions
• Ensure a high level of customer satisfaction by providing timely and effective support
• Collaborate with other team members to improve processes and customer service practices

Components for success. You...  

• Have strong communication skills in English (both written and verbal)
• Demonstrate a basic understanding of IT systems, software, and networks
• Have ability to troubleshoot and diagnose basic technical issues
• Have customer-focused with strong problem-solving skills
• Have ability to work independently and as part of a team
• Demonstrate eagerness to learn and grow within the company
• Can work on shifts (including weekends, public holidays, and night shifts)
• Have 1+ year of experience in a technical environment in the role of Customer Technical Support will be a plus

Thrive in a culture that values...   

• Possibility to cooperate with a product company
• Educational possibilities
• Competitive compensation
• Fully-equipped perfect office space located in Nicosia, Cyprus
• Warm and friendly attitude to every specialist
• Professional growth

HOW TO APPLY?  

In addition to your CV, please add a brief motivation letter covering your goals, your current experience, or related fields and/or working in a project team. You can write it in the comment section at the end of the application page (under "your message to the hiring manager"). 

PT SPORTS UNIT

Playtech Sports offers the leading retail Sports betting solution, a key element in our Omnichannel experience. Our retail Sports offering covers the entire estate management solution, including tills, SSBTs – with option for customer card integrations, odds wall and digital companion application for retail top ups and bet tracking. 

We are looking for Junior Customer Technical Support Officer is responsible for the handling of day-to-day tasks and is considered the 1st level of support for the Customer Technical Support department and acts as the first point of contact between Playtech and our partners.

Join us and be a part of a team that’s making a difference every day. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.