Program Manager, N-Tech Engineering (L5)

Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

Netflix is reinventing how the world is entertained. Over 270+ million members around the globe enjoy our award-winning movies and TV shows, but most of our growth still lies ahead. The N-Tech Engineering & Reliability organization is vital in developing internal solutions to streamline employee productivity. We aim to make employees' daily activities frictionless and improve their overall experience.

This Program Manager helps oversee the strategy, implementation, and maintenance of key initiatives within the N-Tech Engineering organization. This individual helps plan and design programs, proactively monitors the progress, and coordinates activities to ensure strategic success. The Program Manager partners cross-functionally across the organization and interconnects all internally driven and externally supported efforts.

We are looking for an execution-oriented, highly effective Program Manager who is excited to shape the future of our engineering initiatives and help drive transparency, accountability, and delivery quality.

| RESPONSIBILITIES

• Lead strategic planning and execution framework for a complex software engineering, engineering operations, and reliability engineering portfolio.

• Oversee and coordinate the organization’s programs, ensuring they are aligned with business objectives and operational strategies.

• Communicate program status, progress, and performance to stakeholders and senior leadership.

• Directly manage multiple projects; develop and maintain effective project plans and timelines and execute against them.

• Strategize, implement and maintain various program efforts aligning with N-Tech Engineering priorities.

• Through relationships and rapport, influence stakeholders and engineering leadership to adopt new or improved workflows, practices, and delivery frameworks.

• Orchestrate work across multiple cross-functional teams, creating a collaborative and transparent environment amongst stakeholders.

• Identify and execute opportunities, propose solutions, create efficiencies, optimize workflows, and establish quality standards.

• Analyze and quantify N-Tech Engineering challenges, risks, and opportunities while developing initiatives to increase productivity.

• Establish a reliable and visible cadence for portfolio reviews, decision-making, prioritization, and resource management, with improvements that are measurable and have a high impact.

• Identify essential requirements, resourcing, and budget needs for cross-functional and internally driven projects.

| WE VALUE

• Strong problem-solving skills and the ability to make data-driven decisions

• Ability to thrive in a dynamic environment where needs shift and clearly articulate priorities and critical outcomes to your team

• Demonstrated sound judgment by taking a strategic approach to solving complex problems with a holistic view of the business impact

• Role model for inclusion, ensuring all voices are heard and facilitating the emergence of the best ideas

• Ability to foster psychological safety and hold colleagues across the sub-function to the same standard

| SKILLS AND EXPERIENCE

• 7+ years of experience in project and program management, experience in both strongly preferred; background in management consulting or an MBA degree is a plus 

• Experience with techniques and tools that drive process efficiency and continuous improvement (e.g., Six Sigma, Lean thinking, Scrum)

• Exceptional communication and interpersonal skills, with proven ability to socialize, explain, and “sell” new and complex strategies, practices, and workflows

• Ability to quickly grasp concepts related to innovative technology (e.g., Generative AI)

• Experience and ability to respectfully and confidently engage with executives and operational colleagues

• Ability to manage and operate in ambiguous situations and think on your feet to solve challenges and problems

• Knowledge of the product development workflow is strongly preferred (e.g., project management, user acceptance testing, functional documentation development)

• Knowledge and experience of the content creation process preferred (e.g., on set production and post-production services, associated workflows, and metadata)

• Experience owning program strategies with a focus on end-to-end delivery

• Thrives in a fast-paced and demanding environment, possesses a high level of intellectual curiosity, and demonstrates strong judgment in the face of ambiguity

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000 - $700,000.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.