Operational Excellence Engineer II

Blue Yonder is seeking a skilled and proactive Operational Excellence Engineer II to join our team as we transform the world through our industry-leading cloud-based supply chain solutions. This role focuses on supporting the enhancement of our operational processes and tools, driving a DevOps culture, and ensuring continuous improvements in reliability and operational efficiency across various functional teams. If you're excited about making a significant impact across a lot of different teams, this may be the right role for you!

Primary Responsibilities:

• Define and execute high availability and disaster recovery test plans.
• Implement and manage infrastructure change control processes.
• Enhance on-call and engineer engagement processes.
• Develop and maintain common operational dashboards and widgets.
• Establish and enforce guidelines for monitoring and alarming, assisting teams in their implementation.
• Develop and manage processes for reporting operational impacts.
• Improve incident response processes and root cause analysis documentation.
• Automate the collection of service maturity data to support continuous delivery promotions.
• Collaborate with cross-functional teams to drive a DevOps culture and best practices.
• Identify gaps and implement tools, processes, and best practices for continuous improvement in reliability and operational excellence.

Skills and Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3-5 years of experience in Site Reliability Engineering, DevOps, or a related field.
• Strong understanding of cloud platforms, particularly Microsoft Azure.
• Experience with high availability and disaster recovery planning and execution.
• Proficiency in infrastructure change control processes and tools.
• Familiarity with on-call management and paging tools like Opsgenie or Pager Duty.
• Experience in defining and implementing monitoring, alarming, and operational dashboards.
• Strong problem-solving skills and a proactive approach to identifying and addressing operational issues.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Passion for continuous improvement and operational excellence.

Preferred Qualifications:

• Experience with supply chain solutions or similar industries.
• Certification in Microsoft Azure or related cloud platforms.
• Familiarity with incident management tools and processes.
• Knowledge of automation tools and scripting languages.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.