Non Technical Trainer EMEA

1 Day ago • All levels • Education

About the job

2 skills required for this role

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customer-centric

organisational-skills

Job Description

The Non-Technical Trainer EMEA at Tesla will deliver learning solutions across the EMEA region, ensuring Tesla Service teams provide exceptional ownership experiences. Key responsibilities include facilitating new hire and continuous non-technical training (instructor-led and virtual), mentoring Service Coaches, partnering with Service Managers to address skill gaps, and collaborating with the Content Development team. The ideal candidate will possess extensive customer service and training expertise, strong communication and facilitation skills, and the ability to travel extensively. They will be proactive, flexible, and comfortable working in a fast-paced environment. The role involves maintaining expert knowledge of customer service methods, product knowledge, and Tesla systems, and proactively improving processes within the team and collaborating with other departments to achieve training objectives.

Must have:

Extensive customer service expertise
Strong facilitation & coaching skills
Excellent communication skills
Proactive & flexible approach
60% travel availability
Expert in office & learning technologies

What to Expect

The Non Technical Trainer position requires someone with exceptional ability to deliver learning solutions within their region. The Tesla Technical Trainer will take responsibility for ensuring their Service region is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner. Key responsibilities include facilitating hands-on New Hire and Continuous Non technical training, mentoring and supporting a network of coaches, and partnering closely with local Service Managers to train for skill gaps and elevate the performance of their teams. This individual must be creative, proactive, organized, flexible, results-oriented, and have a passion for and understanding of electric vehicles. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor.

What You’ll Do

Facilitate New Hire and Continuous instructor-led and virtual non-technical training to ensure a problem-solving and customer-centric mindset is applied and effectively utilized across Tesla
Maintain expert knowledge of the most current customer service methods, requirements, product knowledge, systems, methods, techniques, and best practices
Support the Content Development team with reviewing training material, as needed
Partner with Managers and Coaches to identify and train for skill gap development of employees
Serve, coach and mentor a network of Service Coaches within market to enhance core capabilities and ensure continuous process improvement
Maintain close relationships with partner teams and stakeholders such as Service Training EMEA, Field Technical Operations, Talent & Development
Play a key role in projects led by the training team in the region that aim to continuously raise standards and provide specialized support to service

What You’ll Bring

Automotive, customer service, or learning & development education or equivalent in experience and evidence of exceptional ability
Extensive customer service expertise with coaching and training experience
Strong facilitation, coaching, stakeholder management and interpersonal communication skills required
Excellent verbal and written communication skills, and demonstrated confidence and professionalism in working in a customer-facing role
Proactive, flexible, confident, professional, and self-directed in a fast-paced environment
Ability to travel at least 60% of the time, with a valid Driver’s License and a valid passport
Tech savvy – able to expertly use a full suite of office and learning technologies

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