Delivery Operations Specialist

1 Hour ago • 3 Years + • Operations

About the job

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Job Description

The Delivery Operations Specialist at Tesla plays a crucial role in ensuring a seamless and positive customer experience during vehicle delivery. Responsibilities include overseeing administrative tasks at the delivery center, managing appointment calendars, preparing delivery documents, verifying sales orders and registration information, and working with various teams (sales, service, logistics) to coordinate vehicle shipment and preparation. This role requires excellent organizational and communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. The ideal candidate will have experience in automotive registration and operations, be proficient in using multiple systems, and demonstrate a commitment to providing exceptional customer service.

Must have:

Excellent organization and communication skills
Attention to detail
Proficient in working with multiple systems
Automotive registration and operations experience
Minimum 3 years work experience

What to Expect

Delivery is a very exciting time for customers who are preparing to take ownership of their Tesla. The Delivery Operation Specialist serves as a liaison between the local delivery and supporting teams to consistently and professionally prepare for customer deliveries. This position has a direct impact on our delivery promise as customers take ownership of their new vehicles.

What You’ll Do

Oversee and coordinate administrative responsibilities at the Delivery center
Monitor and manage pipeline flow and appointment calendars to ensure an accurate and efficient delivery process.
Prepare, print and process delivery documents in an accurate and timely fashion
Work cross-functionally with other sales operations teams to verify sales orders, contracts and registration documents for accuracy.
Record information and ensure data quality in our CRM and other systems
Work with other departments such as service and logistics to coordinate vehicle shipment and prep
Develop and implement best practices to provide a superior ownership experience and reflect Tesla brand values
Perform other related duties based on business needs

What You’ll Bring