Mobile Service Coordinator

2 Weeks ago • All levels • Operations • Undisclosed

About the job

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organisational-skills

Job Description

Tesla seeks a Mobile Service Coordinator to enhance service operations in the Netherlands. Responsibilities include resolving customer issues via phone, escalating complex cases, scheduling appointments, optimizing routing for efficiency and customer satisfaction, maintaining accurate records, collaborating with various teams (service centers, field teams, pre-diagnostic teams), handling parts/lease requests, providing customer flow updates, and reporting KPIs. The role requires strong problem-solving skills, adaptability, experience with diverse systems, excellent organizational abilities, and effective communication. Fluency in English is mandatory; Dutch is a plus. Technical automotive understanding is preferred. The position may require occasional travel within the Netherlands and is based at any of Tesla's Service Centers there.

Must have:

Problem-solving skills
Excellent organizational skills
Effective communication
Data accuracy
Collaboration with teams
Fluent English

Good to have:

Technical automotive experience
Dutch language proficiency
Understanding of geography and logistics

What to Expect

Are you a problem-solver who thrives in fast-paced environments? Tesla is looking for a Mobile Service Coordinator to streamline and optimize our service operations, ensuring efficient support for customers and teams across the Netherlands.

This role can be based at any of our Service Centers in the Netherlands and may involve occasional travel within the country. If you're ready to pivot quickly, manage priorities, and contribute to a high-performing team, we’d love to hear from you!

What You’ll Do

Solve Problems: Address customer concerns over the phone, escalate complex cases, and provide guidance to ensure a smooth resolution process
Coordinate and Optimize: Schedule, reschedule, and adjust appointments to improve efficiency, optimize routing, and enhance customer satisfaction while maintaining accurate records in our systems
Collaborate Effectively: Work closely with service centers, field teams, and pre-diagnostic teams to ensure seamless operations and consistent communication
Support and Report: Handle parts and lease requests, provide updates on customer flow, and confidently report on KPIs to drive team success

What You’ll Bring

A strong problem-solver with a natural ability to adapt to fast-paced, dynamic environments
Experience working with various systems and ensuring data accuracy
Proven expertise as a coordinator with excellent organizational skills
Comfort working with different teams and stakeholders, with a focus on collaboration and effective communication
Preferably, some technical understanding or experience in the automotive field
Fluent English (required); Dutch is a bonus
A good understanding of geography and travel logistics to optimize scheduling
Ability to handle multiple priorities, meet deadlines, and manage escalations effectively
Legally permitted to work in the Netherlands
Valid driver's license (B)

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