Jira Administrator (QB - 090624)

At a leading company in laboratory efficiency software, they are not just developing technology—they are defining the future of lab operations. Recognized as the top-rated LIMS provider in North America on G2, they are at the forefront of enhancing scientific discovery and innovation. Joining their team means becoming part of a dynamic, fast-growing, and forward-thinking environment where each contribution directly impacts the success of client laboratories.

Role Overview

The company is seeking a Jira Administrator/Project Coordinator to manage and coordinate the implementation of tasks across various teams. This role requires overseeing projects to ensure timely, within-scope, and on-budget delivery, primarily using JIRA for ticketing and project tracking. The Jira Admin/Project Coordinator will work closely with cross-functional teams, facilitating communication and ensuring the smooth execution of projects.

Responsibilities

• JIRA Configuration and Administration:
• Creating JIRA projects for new customers based on Statement of Work.
• Creating JIRA project plans for new customers based on Statement of Work.
• Managing project workflows using JIRA, including creating, assigning, and tracking tickets across multiple teams.
• Implementing and maintaining JIRA configurations to optimize workflows and user experience.
• Monitoring JIRA for any blockers or delays and proactively addressing them.
• Identifying opportunities to improve JIRA workflows and processes.
• Project Support and Collaboration:
• Collaborate with internal teams and stakeholders to ensure project tasks are completed on time within JIRA.
• Oversee the day-to-day progress of projects and ensure alignment with the overall project timeline within JIRA.
• Facilitate communication between teams, ensuring all parties are aware of project status and any issues that arise through JIRA.
• Provide regular updates to stakeholders on project progress, risks, and issues within JIRA.
• User Roles and Permissions:
• Managing user roles and permissions in a JIRA cloud instance, including the creation, modification, and assignment of permissions.
• Ensuring that team members have the correct access without compromising security.
• Handling complex permissions setups, such as managing permissions for multiple teams with varying levels of access or implementing role-based access control (RBAC).
• Workflow Creation and Management:
• Creating and managing workflows for JIRA projects, including identifying workflow requirements, designing transitions and statuses, and configuring automation.
• Customizing JIRA workflows to meet the unique needs of implementation teams, including addressing any challenges that may arise.
• Project Configurations:
• Managing JIRA project configurations across multiple projects, maintaining consistency and scalability while allowing for project-specific customizations when needed.
• Implementing best practices for managing project templates, issue types, and other configuration settings.
• Dashboards and Reports:
• Creating or optimizing JIRA dashboards or reports for implementation teams.
• Ensuring that the data presented in dashboards and reports is actionable and aligned with the team's objectives.
• Integrations:
• Managing integrations between JIRA and other tools (e.g., Confluence, GitHub, Slack) in a cloud environment.
• Setting up and troubleshooting integrations to improve efficiency and collaboration for the team.

• Minimum 2 years of experience in project management or coordination.
• Proficient in JIRA for project management and ticket tracking.
• Strong organizational and communication skills.
• Ability to manage multiple projects and meet deadlines.
• Systems-oriented and detail-focused.
• Fluent in conversational English.
• Bachelor's degree required.

Preferred

• Experience working with cross-functional teams.
• Familiarity with Agile or Scrum methodologies.
• Problem-solving mindset: seeks independent solutions to challenges.
• Team-oriented: builds effective relationships across departments.
• Adaptable: comfortable managing changes and shifting priorities in a fast-paced environment.

• Flexible hours with a PST overlap
• Competitive salary - $1000-$2000 per month