Inbound, Customer Service (Customer Experience - Tier 1 ) - Kota Bharu

4 Days ago • 2 Years +

About the job

Summary_{By Outscal}

Ninja Van, a leading logistics company, seeks a Customer Service Representative to handle inbound calls and emails, resolve customer issues, identify and assess client needs, and drive process improvements. Candidates must possess excellent English communication skills and minimum 2 years of customer service experience. Mandarin proficiency is a plus.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Descriptions:

Managing incoming calls and emails from clients.
Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem ; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Identifying and assessing clients need to ensure service excellence
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Handling day-to-day administrative task
Responsible for compiling and generating reports as they relate to customer service surveys.
Develop the strategy the team will use reach its goal
Create reports to update the company on the team’s progress

Job Requirements:

Candidates must possess at least SPM/Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree in any field
Work Experience: Minimum 2 years of Customer Service Experience. Fresh graduates are welcome to apply.
Applicants should be a Malaysian Citizen
Excellent English communication skills
Able to speak MANDARIN will be added advantage
Confident with corresponding clients over the phone
Good working knowledge of Microsoft office applications
Strong thirst for knowledge and ability to learn fast
Preferably candidates with experience in Customer Service
Applicants must be willing to work on Shift Rotation Basis

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