Food & Beverage Host

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will; 

• Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
• Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
• Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
• Be aware of daily / weekly targets and contribute positively towards them
• Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
• Replenish stocks so that the customer always has the opportunity to access products at all times 
• Promote the use of Grosvenor Membership cards during each interaction with the guest
• Promote the Rank Omni Channel/Digital offer through positive customer interaction

Benefits of working for us: 

• Share of tips
• £12.95 hourly pay
• Extra pay allowance after midnight
• Paid breaks
• Hot dinner during the shift 
• 4 weekly pay
• Complimentary meal for 2 on your birthday
• 50% off team food in all Rank venues
• On the spot rewards for a job well done
• Yearly Team award ceremony

The role will includes nights, weekends & bank holidays

Applicants must be 18 and over