Director, Client Consulting

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

As part of the Visa’s Asia Pacific Consulting Practice, Visa applies deep expertise in payment industry to provide solutions and consulting services to assist clients with their key business priorities, drive growth and improve profitability. We drive tangible, impactful, and financial results for Visa's clients, including card issuers, acquirers, and merchants. The Visa Consulting and Analytics (VCA) team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as analytics, credit card product development, risk management, marketing, strategic growth, customer experience, digital payments, among others, and solves the most strategic problems for our clients.

What a Director, VCA does at Visa:

This Director will play a key leadership role on a team of experienced professionals developing and delivering high impact projects for Visa’s largest client and partners. Potential engagements could include portfolio management diagnostics, authorization optimization strategies, assessments of digital product and marketing programs, development of new products with implementation roadmaps, and optimizing client customer servicing processes.

We are looking for motivated, analytic individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients. The incumbent must be able to develop enduring, strategic relationships with clients and across the Visa organization.

Key Responsibilities include:

• Proactively engage with consulting and client leadership in regular strategic & planning discussions; cultivate and manage a pipeline of analytic work
• Develop analytical frameworks, approaches, solutions and data-led strategies that effectively and efficiently address the most impactful opportunities and challenges
• Partner with peers in other functional areas (e.g., marketing, products, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Actively seek out opportunities to innovate by using non-traditional data and new modeling techniques
• Providing thought leadership in using data to solve business problems and in arriving at innovative statistical solutions
• Produce insights and analyses to improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across the payment P&L
• As a team leader, provide knowledge sharing, coaching and training within the team as well as across functional teams and/or regions in the role as an analytics subject matter expert

Why this is important to Visa

With a rapid change in the payment landscape, new regulations around Open banking and Open data, new bank licenses and emergency of new fintech players – the payment ecosystem is rapidly evolving, and our clients are looking to Visa as the payment experts to help them navigate through the opportunities and challenges that these changes pose. Visa with its global reach and clients across regions is seen as to be best placed to assist our clients sharing global trends and best practices as they try to solve strategic business problems and drive growth in payments through digitization.

What you will need:

We are looking for individuals with exceptional analytics experience preferably along with deep payment or financial sector expertise to provide analysis and strategic thinking to shape the services we deliver to clients, support consulting engagements and develop actionable and scalable insights and solutions through data.

Specific requirements are:

• Substantial problem solving ability with strategic focus on impacting ROI
• Strong analytical skills, with demonstrated intellectual and analytical rigor
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
• Executive Presence including excellent communication and presentation skills, written and verbal and ability to communicate at all levels within large organizations
• Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization
• Experience in managing teams in execution of projects and career mentorship
• Holds self and others accountable for measurable high quality, timely and effective results. Displays a strong commitment to organizational success
• Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities
• Experience in several key issuer business areas, such as portfolio management, marketing, product management, operations, risk management, for both credit and debit cards
• Understanding of card issuers' P&L and critical factors in driving profitability
• Ability to influence and negotiate with senior executives

In addition, you will have:

• Minimum of 10 years above of progressively more responsible experience in analytics and management
• Post Graduate degree (Masters or Ph.D.) in Business Administration, or a quantitative field such as Statistics, Mathematics, Computer Science, Economics, or equivalent experience preferred
• Ideal candidate will have payments and consulting experience
• Excellent communication, storytelling and presentation skills, proficient in both Chinese and English

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.