Customer Support Representative (German)

3 Months ago • All levels • 2D Art

Job Summary

Job Description

Playrix is seeking a dynamic Customer Support Representative to join our team in Ireland. As a Customer Support Representative, you will be responsible for providing technical support for our free-to-play mobile games across multiple platforms. You will engage with a global player base, offering technical advice and assistance, identifying and resolving issues, and collaborating with diverse departments for seamless solutions. You will use your research skills to come up with solutions and enhance our support services.
Must have:
  • Excellent communication skills in English (both verbal and written)
  • Excellent communication skills in German (both verbal and written)
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred
Perks:
  • Flexibility at work
  • Caring for health and well-being
  • Professional development and education
  • Events and merch

Job Details

Customer Support Representative (German)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Homescapes, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in German, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

Vigaet - Internship - Mechanical Engineer

Vigaet

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Playtech - Product Owner

Playtech

Tallinn, Harju County, Estonia (On-Site)
3 Months ago
Argus Labs - Software Engineer (Infrastructure/Backend)

Argus Labs

Indonesia (Remote)
1 Week ago
The Mill - Senior Systems Engineer

The Mill

New York, New York, United States (On-Site)
7 Months ago
Ten Square Games - Copywriter

Ten Square Games

Wrocław, Lower Silesian Voivodeship, Poland (Hybrid)
4 Days ago
Arkavis - Game Artist

Arkavis

Bangkok, Bangkok, Thailand (On-Site)
7 Months ago
Playrix - Customer Support Representative (Japanese)

Playrix

Armenia (Remote)
3 Months ago
Playrix - Middle C++ Software Engineer (Gameplay)

Playrix

Ireland (Remote)
3 Months ago
Playrix - 3D Artist

Playrix

Ireland (Remote)
4 Weeks ago
Playrix - Data QA Engineer

Playrix

Armenia (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Valve corporation - Steam Support Leadership

Valve corporation

Bellevue, Washington, United States (On-Site)
2 Weeks ago
Nintendo - Spvr. Packaging & Distribution

Nintendo

North Bend, Washington, United States (On-Site)
2 Months ago
Flying Bark Productions - Senior 2D Rough Animator

Flying Bark Productions

New South Wales, Australia (Hybrid)
4 Weeks ago
Fanatee - HR Senior Analyst

Fanatee

São Paulo, State Of São Paulo, Brazil (Hybrid)
2 Weeks ago
Nagarro - SAP Product Compliance Consultant

Nagarro

Germany (Remote)
3 Weeks ago
ByteDance - Immersive Video Research Intern (Multimedia Streaming) 2023 Summer/Fall (BS)

ByteDance

San Diego, California, United States (On-Site)
3 Months ago
Ubisoft - PC Community Developer

Ubisoft

Paris, Île-de-France, France (On-Site)
1 Month ago
PlayStation Global - Software Engineer II

PlayStation Global

Aliso Viejo, California, United States (Hybrid)
1 Week ago
Sporty Group - Social Media Content Manager

Sporty Group

Mexico (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Cyprus

Kefir Games - Middle/Senior Technical Artist

Kefir Games

Cyprus (On-Site)
3 Months ago
Wargaming - Motion UI Designer (Unannounced Project)

Wargaming

Nicosia, Nicosia, Cyprus (On-Site)
1 Month ago
Scorewarrior - Backend C++ Developer

Scorewarrior

Limassol, Limassol, Cyprus (On-Site)
8 Months ago
HYPERHUG - Unity Developer

HYPERHUG

Limassol, Limassol, Cyprus (Remote)
6 Months ago
Playrix - Location Game Designer

Playrix

Cyprus (Remote)
3 Months ago
Playgendary - Lead Motion Designer

Playgendary

Limassol, Limassol, Cyprus (Remote)
19 Hours ago
Kefir Games - Senior Concept Artist

Kefir Games

Cyprus (On-Site)
3 Months ago
Playrix - Senior UI Artist

Playrix

Cyprus (Remote)
3 Months ago
Playrix - Senior HR Generalist

Playrix

Cyprus (Remote)
3 Months ago
Nexters - Product Owner at BI data product

Nexters

Cyprus (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

2D Art Jobs

Playrix - Technical Director (Game Project)

Playrix

Almaty, Almaty Region, Kazakhstan (Remote)
3 Months ago
Qingci Games - 2D Hand-drawn Grid Map Scene Artist

Qingci Games

(On-Site)
2 Weeks ago
Playrix - Senior Technical Designer

Playrix

Portugal (Remote)
3 Months ago
Playrix - Principal C++ Software Engineer (Tools)

Playrix

Armenia (Remote)
3 Months ago
Playrix - Senior VFX Artist

Playrix

Ukraine (Remote)
3 Months ago
Playrix - Principal UI Artist

Playrix

Montenegro (Remote)
3 Months ago
Playrix - Lead VFX Artist

Playrix

Cyprus (Remote)
3 Months ago
Playrix - Communications Director

Playrix

Portugal (Remote)
2 Months ago
Playrix - Principal 2D Artist (Match-3)

Playrix

Almaty, Almaty Region, Kazakhstan (Remote)
3 Months ago
Playrix - Senior Technical Designer

Playrix

Armenia (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded