Customer Success Associate, Interactive

This position will be responsible for delivering highly technical services while building positive customer advocacy and value for the Oasis 360 suite of products. You will be part of the team responsible for providing onsite/remote installations, upgrades and conversions, learning services, consultative approaches and support. You will play a key role in both performing and implementing Services to drive product utilization, and reinvestment and improve overall customer loyalty and satisfaction. The individual is highly motivated, constantly collaborating with Sales, Sales Enablement, Product Management, and the Gaming Systems Teams to advance our Product portfolio position in our customer base.

What You'll Do

• Assist with customer onboarding, product implementation, and training.
• Point of contact for customers, providing scheduled visits (onsite and virtual), responding to inquiries, and providing guidance on product features and capabilities.
•  Manage customer accounts and ensure accurate and up-to-date customer information in our system
•  Must be able to travel up to 70%. Must be able to travel with little or no notice, obtain a Passport, and travel to other countries for an extended period. Must have high productivity remotely with minimal supervision.
• All other duties as assigned

What We're Looking For

• Requires an Associates Degree in Computer Information Systems, Business Administration, or a Technical Certification path or equivalent work experience. 1-2 years of Casino, or Business experience or its equivalent.
• Oasis Master Certification is required within 6 months of employment and incremental progress toward becoming fluent in the product suite is shown by regularly scheduled knowledge transfers, project participation, and other large group forums 
• Experience with training, installing, supporting, and troubleshooting software products is a plus
• Casino, gaming, and/or hospitality industry experience is preferred. Displays proficient knowledge of casino operations, player reinvestment, gaming terminology, database analytics, reporting, and accounting metrics
• Ability to provide excellent methods of problem-solving techniques and a solution-oriented mindset with both colleagues and customers. Must be team, goal, and results-oriented with a high attention to organizational and project detail.
• Excellent written, verbal, and presentation skills, as well as customer service skills. Excellent interpersonal skills, and ability to communicate under pressure. Must be able to read, write, speak, and understand English.

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Up to 75%

Pay Range

$54,390 - $101,010 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.