Customer Service Manager-Southease Asia

We are looking for a passionate and customer-focused Customer Service Manager to lead our Southeast Asia game customer service team. In this role, you will be responsible for building the team, developing service methodologies, and achieving business goals. You will also collaborate with other regions to ensure seamless customer service across all our games. **Responsibilities:** * Build and manage the Southeast Asia game customer service team, including workforce planning and resource allocation. * Stay informed about the game publishing plan for all games and coordinate with customer service teams in other regions to handle business needs. * Develop and implement customer service methodologies for the Southeast Asia region. * Set and achieve business goals for the Southeast Asia game customer service team. **Qualifications:** * Bachelor's degree or higher, with the ability to work in an English-speaking environment. * Minimum 3 years of experience in customer service within the internet industry, with at least 1 year of experience managing customer service teams. Experience in the game industry is highly preferred. * Strong data sensitivity and ability to strategize based on data analysis. * Self-driven personality with strong logical thinking and problem-solving skills.