Country Service Lead, Belgium

2 Days ago • All levels • Operations

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Job Description

The Country Service Lead, Belgium, at Tesla is responsible for leading all service locations and a management team. This role requires developing and implementing strategic service decisions to meet current and future demands, actively coaching managers, regularly reviewing KPIs, identifying trends, and proactively addressing issues. The successful candidate will constantly assess service improvements, effectively communicate and motivate teams, and collaborate with other EMEA Country Leaders and business areas. Financial management of the country's service operations, including cost savings, expenses, and profit and loss, is also a key responsibility. The ideal candidate will have a proven track record of managing organizations to meet strategic and operational targets, demonstrating an open and approachable leadership style, and possessing strong data analysis and reporting skills.

Must have:

Proven experience managing organizations
Strong leadership and coaching skills
Data analysis and reporting expertise
Excellent organizational skills
High-level business and communication skills
Fluent in English and local language

What to Expect

Our Country Service Leads are the leaders of our field Service operations. You will be responsible for delivering an exceptional service experience to our customers, developing your team members and organization, managing day-to-day operations, and ensuring Tesla Service meets the needs of our customers as well as the expectations of our employees.

As Country Service Lead you will be responsible for all our service locations and lead your Management team and organization to consistently deliver excellent results. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and the Tesla brand.

What You’ll Do

Develop and drive strategic decisions for the service organization to ensure growth and to meet current and future business demands
Proactively guide and coach a team of managers, being present in the field and ensuring managers are empowered to make the right local decisions to drive the business forward
Regularly review country KPIs, identifying trends and reviewing in more detail with managers if required to quickly address any negative trends or issues
Constantly assess potential service improvements
Effectively communicate and motivate teams, as well as adapting to the changing needs of the company
Collaborate closely with other EMEA Country Leaders, as well as with other business areas ensuring a strong network of peers
Manage financials from a service perspective for the country, maintaining an overview of cost savings, employee expenses, operational costs, profit and loss and revenue

What You’ll Bring

A proven background of managing an organization or region to meet operational and strategic targets
An open and approachable leadership style, with experience of leading, motivating and coaching managers
Ability to find, organize and manipulate data for decision making and action taking purposes
Excellent organization skills, with experience of high-level reporting
Ability to move between a high-level, holistic business approach and communicating with employees on a grass-roots level
High professional command of the English and local language

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