Content Moderator

About ElevenLabs

We are a rapidly growing startup pioneering the development of cutting-edge AI voice models and products, including text-to-speech, speech-to-speech, audiobook creation, dubbing, and voice libraries.

We launched in January 2023 and have since reached over 1 million users. We are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others).

With our recent Series-B funding at a 1.1B evaluation, we're entering an exciting phase of expansion and innovation. We’re seeking passionate and talented individuals who are excited at the idea of joining us in this pivotal moment. As we push boundaries and achieve new milestones, we invite those driven by high aspirations and a hunger for significant impact to join our team. This is a rare chance to be an early member of a company on the rise, aiming to achieve extraordinary things. If this excites you, we want to meet you.

Join us in shaping the future of voice technology!

About the role

At ElevenLabs, ensuring our systems are developed, deployed, and used safely is our priority. We use technical safeguarding solutions to try and detect and identify problematic and harmful content, and invest in teams that help us enforce our policies. We are looking for a Content Moderator to join us on an initial 12 month Fixed Term Contract. This role is for you if you enjoy the following:

• Rapid and Diligent Actions: Quickly and effectively assessing user-generated content (USG), by following internal guidelines and policies. Ad hoc escalation of urgent issues, technical questions, and moderation policy queries.

• Continuous Improvement: Developing and maintaining security standards and applying them in new situations. Understanding the context of requests, and communicating with users professionally.

• Team Spirit: Working as part of a bigger moderation and customer support team.

• Building a Safe Space: Taking pride in your role as a guardian of our community by actively ensuring that USG complies with our policies and meets our standards. Maintaining a respectful and secure environment for everyone.

Due to the nature of the role and the subject matter involved, you might be exposed to difficult content including hate speech, threats, and other offensive content. We will support you in doing your best work, but a robust emotional resilience is required for this role.

Who you are
Each one of us is driven by the pursuit of excellence, supporting one another while taking ownership of our outcomes, and exploring uncharted territories. To thrive in this environment, you:

• Are passionate about text-to-speech AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.

• Are a highly motivated and driven individual with a strong work ethic.

• Strive for excellence in every aspect of work, consistently taking ownership of your outcomes and overdelivering on goals.

• Have a humble attitude and are eager to learn whatever it might take to help your team and our customers succeed.

What you bring

• Ability to perform multiple tasks while having a keen eye for detail

• Previous content moderation or customer support experience

• Previous experience with moderating user generated content (preferably within the AI environment)

• Professional fluency in English

What we offer
At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer:

• Remote-first; we look at who you are rather than where you live. That’s why we are growing across the globe and support your preferred location.

• Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.

• Compensation is based on qualifications and experience. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.

• Annual company off-sites; previous locations included Croatia, Portugal and Switzerland.