Collections - Junior Manager

As a Collections Junior Manager at Paytm, you will be responsible for managing and achieving collection targets for assigned branches and products. You will liaise between creditors and consumers, overseeing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. Key responsibilities include ensuring adherence to legal guidelines for collection agencies and in-house collectors, identifying and preventing fraudulent practices, and fostering strong relationships with team members. Success in this role requires strong communication, negotiation, and leadership skills, along with a demonstrated achievement orientation and a willingness to continuously improve. The role involves monitoring collection activities, ensuring compliance, and contributing to the overall success of Paytm's lending operations.