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Cloud Technical Solutions Engineer, Networking

Cloud Technical Solutions Engineer, Networking

1 Month ago • 4-8 Years • DevOps

About the job

10 skills required for this role

Add these skills to join the top 1% applicants for this job

java

shell

javascript

cpp

load-balancing

python

google-cloud-platform

load-testing

networking

cross-functional

Job Description

The Google Cloud team helps companies, schools, and government seamlessly switch to Google products and provides support. As a Cloud Technical Solutions Engineer, Networking, you'll troubleshoot technical issues, solve customer problems, and advocate for their needs. You'll work with cross-functional teams, including web developers and system administrators, and collaborate with regional and international customers. Responsibilities include managing customer issues, diagnosing problems, developing knowledge of Google's products and architectures, acting as a consultant for internal stakeholders, understanding customer needs, and working as part of a global 24/7 support team.

Must have:

Bachelor's degree in STEM or equivalent experience
4+ years coding experience (Java, C++, Python, etc.) or system design
4+ years troubleshooting and customer advocacy experience
Networking fundamentals (load balancing, cloud storage, TCP/IP)
Problem diagnosis, resolution, and tool implementation

Good to have:

Experience in technical consulting for large enterprises
Experience with live media/video on demand workflows
Cloud computing experience (certifications, internships)
Packet capture/analysis, load testing, traffic path analysis
Knowledge of Google Cloud Platform products

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

Preferred qualifications:

4 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience designing and implementing live media or video on demand workflows.
Experience with cloud computing (e.g., certifications, internships, coursework, etc.).
Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
Experience designing and implementing live media or video on demand workflows.
Knowledge of networking fundamentals (e.g., load balancing, cloud storage, peering, TCP/IP, etc.).

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive high-quality production.
Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.