Cloud Network Engineer II

The Azure WAN Networking Team is expanding, and we are actively seeking talented individuals who possess a deep passion for operational tasks. Our mission is to develop and manage the most exceptional Wide Area Network (WAN) infrastructure globally. We are deeply committed to achieving excellence in Network Operations, and we are seeking engineers who share our passion and can approach challenges from a customer-centric standpoint.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Triage and Resolution: Act as the first point of contact for identifying, triaging, and resolving low to medium-risk severity incidents within defined service level agreements (SLAs). Utilize troubleshooting techniques and established procedures to quickly diagnose and address issues, ensuring minimal impact on operations.
• Collaborative Problem-Solving: Collaborate with engineering teams to escalate and resolve issues as needed.
• Maintenance Coordination: Coordinate with on-site technicians to execute fiber maintenance activities safely and efficiently. Follow standard SOPs/MOPs during maintenances to minimize downtime and ensure the integrity of the network infrastructure.
• Hardware Replacement: Assist in the replacement of network hardware, including routers, line cards and other components. Follow established procedures and protocols to safely and accurately replace hardware, minimizing disruptions to network services.
• Monitoring: Active engagement in continual monitoring of network systems to swiftly detect and effectively resolve any arising alerts or anomalies, ensuring uninterrupted network functionality and operational efficiency.
• Documentation and Reporting: Maintain accurate documentation of incidents, resolutions, and maintenance activities.
• Develop, and implement automation solutions to streamline operational tasks, reducing manual effort and minimizing errors.