Client Response Ad Intel

2 Months ago • All levels • Broadcast

About the job

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Job Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Aim of the position

First point of contact for the client
Dealing with client queries, running regular client reports, training clients on the relevant Nielsen Ad Intel services and supporting the team to deliver excellent client satisfaction
Supporting and assisting in the management of client accounts, and continuing the high levels of service set out by the Ad Intel Client Service and Delivery team.

Responsibilities

Support the servicing of a market or group of clients by providing excellent day-to-day client support, set up and training, whilst building strong and value-added relationships
Manage daily incoming client calls/emails
Provide training and support to maintain client knowledge of the delivery platforms and data.
Preparation of presentation material in order to drive client engagement, added value and repeat business
Generation of client data reports
Assist delivery team in preparation of data files (broadcaster rate cards, packages, etc)

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