Casual Call Centre Operator, Media TV Audience Measurement - Australia

2 Weeks ago • All levels • Undisclosed

About the job

1 skill required for this role

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quality-control

Job Description

Nielsen Media is seeking Casual Call Centre Operators to conduct surveys and quality control calls for their TV Ratings Panel. Responsibilities include calling potential panel members, maintaining good customer relations, answering inquiries, and resolving panel-related issues. This part-time, on-site role in Lane Cove, Australia, offers flexible evening work and a supportive team environment. The ideal candidate possesses strong organization and communication skills and a drive to provide excellent customer service. This position offers opportunities to build skills and experience within the market research industry. The role is crucial in maintaining the integrity of the TV Ratings Panel by ensuring accurate and reliable data collection.

Must have:

Excellent communication skills
Strong organizational skills
Customer service experience
Conduct surveys and quality control calls

Perks:

Flexible evening work
Supportive team environment
Skill building opportunities

Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.

Exciting opportunities exist for experienced call centre operators with a strong drive to provide excellent customer service and provide an outstanding experience for our TV rating panel members.

About the Role

Flexible evening work
Dynamic and supportive team environment
Possibility to build skills and experience other facets of the market research industry
This is an office-based role at our office in Lane Cove.

Responsibilities

Call Centre Operators will utilize their organisation and communication skills to conduct surveys and quality control calls to maintain the integrity of the TV Ratings Panel.
Calling new and potential panel members to ask them to take part in the TV Ratings panel.
Maintaining good customer relations with panel members, helping to answer inquiries and solve panel-related problems and issues.

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

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