AES SAP OTC -DSD Senior Associate Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in SAP Customer at PwC will focus on providing consulting services for SAP Customer Relationship Management (CRM) applications. You will analyse client requirements, implement CRM software solutions, and provide training and support for seamless integration and utilisation of SAP CRM applications. Working in this area, you will enable clients to optimise customer relationship management processes, enhance customer satisfaction, and achieve their strategic objectives.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Summary -   

At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients’ better. 

Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences.  Our team of highly skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes.  With PwC’s Managed Services our clients are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes.  PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment.  

Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients’ applications and cloud portfolio. Our focus is to empower our clients to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.  

As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work.  It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective. 

Minimum Degree Required (BQ) *:  BE / B Tech / ME / M Tech / MBA 

Required Field(s) of Study (BQ): 

 

Preferred Field(s) of Study: 

Minimum Year(s) of Experience (BQ) *: 6-10 years of experience  

 

Certification(s) Preferred:  SAP Certification on SD Module and S/4 HANA Sales 

General skill set: -

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self-awareness, personal strengths and address development areas.

• Proven track record as an SME in chosen domain.

• Ability to come up with Client POC/POV for integrating/increasing adoption of emerging Tech. like BlockChain, AI et al with the product platform they are associated with.

• Mentor Junior resources within the team, conduct KSS and lessons learnt.

• Flexible to work in stretch opportunities/assignments.

• Demonstrate critical thinking and the ability to bring order to unstructured problems.

• Ticket Quality and deliverables review.

• Status Reporting for the project.

• Adherence to SLAs, experience in incident management, change management and problem management.

• Review your work and that of others for quality, accuracy and relevance.

• Know how and when to use tools available for a given situation and can explain the reasons for this choice.

• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

• Use straightforward communication, in a structured way, when influencing and connecting with others.

• Able to read situations and modify behavior to build quality relationships.

• Uphold the firm's code of ethics and business conduct.

• Demonstrate leadership capabilities by working with clients directly and leading the engagement.

• Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.

• Good Team player. Take up cross competency work and contribute to COE activities.

• Escalation/Risk management.

Required Skills: SAP OTC-DSD

•  6+ years of hands-on experience on the SD module in Support

• Support experience should be in S/4 HANA

• Extensive Knowledge on LMD/DSD presales and vansales scenarios.

• Well versed with LMD/DSD settlement process

• Adherence to SLAs, experience in incident management, change management and problem management

• Be flexible to work in 2nd shift (2 pm IST to 11 pm IST)

• Thorough understanding of business process – Make To Order (MTO), Make To Stock (MTS), Consignment, Third Party Sales, Intercompany Sales, Rebates, Credit Management, Billing Plans, Shipment etc.

• Hands-on experience in S/4HANA functionalities – Business Partner, Advance ATP (AATP), Condition Contract and Settlement Management (CCM), BRF+ Output Management etc.

• Understanding of Contract & Sales Order Processing, Delivery Execution, Invoicing, pricing procedures, taxes etc.

• Hands on experience in configuring / defining the following in the SD module: 

• SAP SD- Order Management

• SAP SD- Various Pricing techniques

• SAP SD- Delivery

• SAP SD- Shipment

• SAP SD- Billing

• SAP SD- Outputs/BRF+ controls

• SAP SD- Credit Management

• SAP SD- Sales business process such as Third-Party Sales, Intercompany Sales, Cash Sales, Rush orders, Individual purchase orders, Stock Transport orders

• Functional business analysis and development methodologies.

Preferred Skills:

• SAP Certification on SD Module and S/4 HANA Sales 

• Experience in integrating with SAP Transportation Management (TM)

• Strong understanding of integration with other modules like 

• FI/CO

• MM

• PS

• HR

• Exposure to interfaces like ALE/IDOC or EDI/IDOC with little technical knowledge

• Hand of experience in Tools like Service now, Solution Manager, Jira, HP4, MQC,LSMW etc.

• Having implementation experience would be added advantage

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Consulting, Business Process Improvement, Business Process Modeling, Business Technology, Communication, Creativity, CRM Software, Customer Due Diligence, Customer Engagement, Customer Liaison, Customer Loyalty, Customer Management, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Customer Segmentation, Customer Service, Customer Service Management, Customer Success, Customer Transformation, Deployment Management {+ 14 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date