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Vendor Operations Manager, Ads Content and Quality Operations

Greater Accra Region, Ghana (On-site)

Vendor Operations Manager, Ads Content and Quality Operations

1 Month ago • 2-4 Years • Operations

About the job

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cross-functional

Job Description

As a Vendor Operations Manager at Google Ads, you'll play a crucial role in managing and optimizing our outsourcing ecosystem. You'll be responsible for ensuring the quality and efficiency of our vendor partners, supporting their engagement with Google stakeholders, and driving the launch and implementation of new workflows. You'll collaborate with a complex set of cross-functional stakeholders across global teams, including Program Managers, Sourcing teams, Go-To-Market, Human Resources, Legal, and Business Finance. This role requires strong vendor management and operations experience, particularly in scaled organizations, as well as a deep understanding of Service-Level Agreements (SLAs), Turnaround Time (TATs), and quality standards.

Must have:

Bachelor's degree or equivalent practical experience
2 years of experience in vendor management/operations management, especially for scaled organizations
Experience managing Service-Level Agreements (SLAs), such as Turnaround Time (TATs), Quality etc.
Experience in managing supplier relationships and driving service delivery projects.

Good to have:

2 years of experience managing cross-functional or cross-team projects.
2 years of experience in privacy with one of the following privacy principles or technologies: privacy by design, user data protection, General Data Protection Regulation (GDPR), data inventory, Data Loss Prevention (DLP), Encryption, anonymization or privacy impact assessments.
Experience in customer service, operations or business, with a focus on process and system improvement.
Ability to think/deliver for long, short and medium term priorities of the business.

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in vendor management/operations management, especially for scaled organizations
Experience managing Service-Level Agreements (SLAs), such as Turnaround Time (TATs), Quality etc.
Experience in managing supplier relationships and driving service delivery projects.

Preferred qualifications:

2 years of experience managing cross-functional or cross-team projects.
2 years of experience in privacy with one of the following privacy principles or technologies: privacy by design, user data protection, General Data Protection Regulation (GDPR), data inventory, Data Loss Prevention (DLP), Encryption, anonymization or privacy impact assessments.
Experience in customer service, operations or business, with a focus on process and system improvement.
Ability to think/deliver for long, short and medium term priorities of the business.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Responsibilities

Enable outsourcing ecosystem of vendors/partner teams and support specialists to deliver quality outcomes.
Deliver KPIs in a fast paced and complex environment across multiple disciplines and time zones. Maintain infrastructure, drive efficiency and secure budgets.
Support Vendor Partners and extended workforce in communicating and engaging with Google stakeholders and act as a point of escalation.
Collaborate with a complex set of Cross Functional (XFN) stakeholders (including senior executives) across global Vendor Management Office (VMO) teams, Program Managers (PgMs), Sourcing teams, Go-To-Market (GTM), Human Resource (HR), Legal and Business Finance.
Launch and land new workflows by working with vendors to test product readiness, adequacy of workflow documentation and infrastructure.

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About The Company

Google

1263 Active Jobs

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.