User Researcher - Global Payment

ByteDance will be prioritizing applicants who have a current right to work in Singapore, and do not require ByteDance's sponsorship of a visa. About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. In alignment with the company's globalization strategy and vision, the Global Payments team offers a comprehensive Fintech platform for our customers. Our products encompass fundamental payment acquisitions, disbursements, transaction monitoring, risk management, foreign exchange conversion, accounting, reconciliations, BNPL (Buy Now Pay Later), insurance, and more. Global Payment UED team is growing at a rapid pace, to drive our growth we’re actively seeking out the best talents to join us on this adventure to provide the best payment service experience for global customers. We are looking for a talented User Researcher. You will be given the opportunity to explore, conceptualize, communicate, collaborate, execute and improve the quality of the products. Responsibilities: - Lead mixed methods research endeavors designed to further our knowledge of user and creator experience relating to e-commerce onboarding, payments, transactions, and related topics - Proactively identify research needs and gaps and develop and implement solutions for scaling our research practice - Collaborate with cross-functional teams and stakeholders to identify critical research questions and understand user and creator needs in the North American market and other global markets - Understand and incorporate complex technical and business requirements into research - Design and implement research, gather insights, and synthetize findings into actionable insights that enable stakeholders to make business-critical decisions - Define and measure UX metrics and develop programs for tracking user experience over time

Minimum Qualification: - Experience in advanced quantitative methods and statistics, such as factor analysis, regression analysis, ANOVA, T-tests - Demonstrated ability to analyze large data sets with statistical tools (SQL, Python, R, SPSS) and present findings clearly to influence product direction and business decisions - Proven experience with using and appropriately selecting different design research methodologies including but not limited to: usability studies, field/remote testing, focus groups, interviews, concept tests, diary studies, surveys, A/B testing - Excellent written and spoken communication, presentation, and interpersonal skills Preferred Qualification: - Practical research experience for global products in the internet sector and having good understanding of cultural differences - Demonstrated long term thinking around strategic and business focused domains - 4+ years experience in user experience research, design research, or product research in the technology industry, preferably in consumer tech or content - Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing Research, Human Computer Interaction, or other related fields ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.