Trainer Customer Support

Growe welcomes those who are excited to:

• Provide comprehensive training on company products and services, ensuring the team is proficient in features and troubleshooting;

• Inspire and motivate the support team by leading by example and navigating challenges;

• Develop the team’s product knowledge and cultivate empathy to address customer concerns effectively;

• Equip the team with analytical and problem-solving skills to resolve customer issues efficiently;

• Effectively manage time and tasks to meet training objectives;

• Remain adaptable in a dynamic work environment, adjusting training methods as necessary;

• Identify training needs, develop relevant programs, and support career growth;

• Continuously review and improve training programs to maintain high standards.

We need your professional experience:

• Proven experience as a Trainer in customer support or a similar position (at least 1 year);

• Experience with Learning Management Systems (LMS);

• Proven ability to create and develop training programs;

• At least Upper-Intermediate level of English;

• Experience in iGaming industry will be a plus.

We appreciate if you have those personal features:

• Excellent verbal and written communication skills;

• Strong organizational and decision-making abilities;

• Ability to thrive in a fast-paced environment.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.