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Technical Partner Manager - Commerce

Technical Partner Manager - Commerce

1 Month ago • 5 Years + • Product Management

About the job

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Job Description

The Technical Partner Manager (TPM) at Meta will be the primary contact for managing and preventing day-to-day issues for major API developers across ad tech, commerce platforms, and more. Responsibilities include accelerating Meta API revenue, optimizing developer support, conducting product training, providing technical consultations, and liaising between developers and internal teams. The ideal candidate possesses 5+ years' experience in software development, technical account management, or related fields, with expertise in APIs and proven success in managing multiple partners and projects. The role requires strong communication, problem-solving, and cross-functional collaboration skills. This is a full-time position based in London.

Must have:

5+ years relevant experience
API experience
Communication & collaboration skills
Problem-solving abilities
Experience managing multiple partners
Technical issue resolution

Good to have:

Ad Tech or Commerce Platform experience
Knowledge of Meta's products
Experience transforming customer insights into product roadmaps
Bachelor's degree in Computer Science or Economics

We are seeking experienced and eager professionals from a variety of backgrounds for this role. You should have a deep passion for data-driven problem-solving, product and tool enhancement, advertising innovation and, more specifically, commerce platforms and advertising technology. You should feel comfortable in a constantly evolving environment in which you will have to manage multiple streams of work to drive concrete, actionable solutions for Meta and its partners. As a Technical Partner Manager (TPM), you will be the key service point of contact for the day-to-day issue management and prevention of all the major API Developers including ad technology, commerce platforms, creative platforms, small business solutions, and Agencies. You'll partner with them to understand their business and strategic needs, and enable their success by providing consultative services and creative solutions to challenging product and technical issues. As an expert on the Meta APIs, you’ll engage with Product and Engineering as a partner advocate, and work closely with the wide range of cross-functional partners to accelerate Meta API revenue and accelerate product adoption at scale. This is your chance to work with a group that solves big problems for Meta's fastest growing business partners. We’re a scrappy group that prides itself on technical acumen, business savvy, operational execution, and cross-functional leadership. This is a full-time role based in London. Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs.

Technical Partner Manager - Commerce Responsibilities

Act as a dedicated service-side point of contact for Facebook and Instagram's API Developers

Accelerate Meta API revenue and reduce product-integration friction by identifying developer insights across a wide range of channels and converting them into actionable recommendations for Meta and Developer product roadmaps.

Develop and optimize tiered developer support processes, treatments and programs

Manage technical and product issues for partners building on Facebook, delivering the highest level of customer satisfaction

Conduct high-impact services including scaled product training, developer education, product reviews, feature request prioritization, and on-site visits

Become an expert in the Marketing API, Graph API, our products, and developer integrations to provide effective technical consultations

Serve as the liaison between high-touch developers, the Meta Business Partner Program, Product, and Engineering teams

Effectively communicate technical concepts to non-technical audiences

Represent API Developers as the technical advocate, driving a variety of measurable initiatives to accelerate Meta API product adoption.

Minimum Qualifications

Approx. 5+ years' relevant work experience in software development, technical account/partner management, tool development, product management, engineering, or developer advocacy

Experience understanding, reproducing, and driving bugs and other issues with engineering

Experience communicating with engineering as well as non-engineering teams, with a proven ability to tailor your communication depending on your audience

Experience working with APIs

Demonstrable experience in managing multiple partners, projects, and issues at once

Demonstrable ability to successfully build diverse & cross-functional relationships, both internally and externally

Proven creative problem-solving and analytical skills

Preferred Qualifications

Experience in Ad Tech or Commerce Platform space

Experience transforming customer support insights into strategic product roadmap initiatives that propel business growth

Demonstrable knowledge of Meta's family of apps & products

Bachelor in Computer Science or Economics

Locations

Data Center

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Equal Employment Opportunity and Affirmative Action

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to .

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