As a Service Preparation Specialist at Tesla, you'll provide remote and in-person support to customers resolving concerns. You'll triage repair requests, communicate directly with customers to understand their issues, manage expectations, and identify remotely resolvable problems. The role requires excellent communication, organizational skills, and a passion for the Tesla brand. You'll collaborate with service teams to ensure a positive customer journey, develop technical skills through training programs, and utilize advanced diagnostic tools. Responsibilities include preparing/triaging repair requests, engaging with customers, setting expectations, identifying remotely resolvable issues, demonstrating understanding of Tesla products, collaborating with other teams, and developing diagnostic skills.