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Service Operations Analyst

Selangor, Malaysia (On-site)

Service Operations Analyst

2 Days ago • All levels • Finance • Operations

About the job

7 skills required for this role

Add these skills to join the top 1% applicants for this job

data-visualization

python

sql

tableau

cost-management

cross-functional

revenue-growth

Job Description

Tesla Malaysia seeks a Service Operations Analyst to optimize Profit and Loss (P&L) within the service organization. This role involves building reporting systems to measure key performance indicators (KPIs) related to cost management. Responsibilities include consolidating net profit margin, gross profit percentage, and operating expense ratio; developing service efficiency metrics; leading initiatives for revenue growth and diversification; spearheading cost control efforts; and overseeing financial forecast precision. Proficiency in SQL, Python, and Tableau is essential for data analysis and dashboard creation. The Analyst will provide data-driven recommendations for various projects and initiatives managed by the service operations team, ensuring financial sustainability and a positive return on investments.

Must have:

P&L optimization & financial analysis experience
Proficiency in SQL & Tableau
Strong analytical & problem-solving skills
Effective communication skills
Data-driven decision making

Good to have:

Python proficiency
Experience with cost variance analysis
Experience in a similar role at a tech company

What to Expect

Tesla Malaysia is seeking a talented Analyst with a specialized focus on Profit and Loss (P&L) optimization and financial analytics within the Service organization. This role is crucial for building clear reporting and systems to measure key performance indicators related to cost management, providing data-driven recommendations for various projects and initiatives managed by the service operations team. Proficiency in gathering data through SQL and creating insightful dashboards using tools like Tableau is paramount for success in this position.

What You’ll Do

Consolidate Net Profit Margin, Gross Profit Percentage, and Operating Expense Ratio for a comprehensive view of overall profitability. Drive strategies for efficient revenue generation and cost management.
Develop and maintain a Service Efficiency metrics, including Cost of Service per Unit, Revenue per Employee, and Efficiency Ratio. Optimize resource utilization for streamlined and cost-effective service operations.
Lead initiatives for revenue growth and diversification by overseeing Service Revenue Growth Rate, Profitability by Service Category, and Customer Lifetime Value (CLV). Identify and capitalize on profitable service categories while maximizing customer value over time.
Spearhead efforts in cost control effectiveness by managing Cost Variance Analysis, Break-Even Analysis, and Return on Investments (ROI). Ensure financial sustainability and a positive return on investments in service operations.
Oversee Financial Forecast Precision, ensuring accurate predictions and reliable financial planning. Contribute to sound financial decision-making by providing precise and strategic forecasts.

What You’ll Bring

Proven experience as a Financial Analyst, preferably with a focus on P&L analysis and financial optimization.
Proficiency in SQL & Python and experience with data visualization tools, particularly Tableau.
Strong analytical and problem-solving skills.
Effective communication skills to convey complex financial insights.
Collaborative mindset with the ability to work in cross-functional teams.

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