Service Concierge

1 Day ago • All levels • Facilities Management • Undisclosed

About the job

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budget-management

Job Description

The Service Concierge in Taichung, Taiwan, plays a crucial role in ensuring a positive customer experience and efficient service operations. Responsibilities include managing administrative tasks such as purchase orders, payment requests, and vendor setups. The role demands effective vendor performance management, cost control, and timely budget submission. The Service Concierge answers phones, directs calls, assists customers, and maintains a tidy reception area. This position also involves ordering supplies, managing facility maintenance (including cleaning vendors), and backing up service advisors as needed. Strong organizational skills, communication abilities, and a dedication to customer satisfaction are essential.

Must have:

Administrative tasks (purchase orders, payments)
Vendor management & cost control
Budget submission & performance evaluation
Excellent customer service skills
Professional communication
Facility maintenance & organization

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Global Employee Assistance Program (EAP)
Wellbeing Resources
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

What to Expect

•　Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
•　Manage the vendor performance and cost control with the effective tools and skills.
•　Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
•　Order the supplies and facility maintenance. Well manage the cleaning vendor.
•　Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
•　Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
•　Make sure the environment of reception is tidy and all facility/displayed food are in place.
•　Effectively handle multiple priorities, organize workload, and meet deadlines.
•　Work closely with the Service team to support the team to achieve KPI and customer satisfaction.

工作內容
•　能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
•　運用有效的工具和技能管理供應商狀況以及成本控制
•　及時提交預算及支付項目，評估每家供應商的狀況以追求公司最大的利益
•　訂購耗材以及維修設備，有效管理清潔廠商
•　接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
•　以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
•　適時支援服務顧問以確保客戶擁有最佳的服務體驗
•　確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
•　有效地安排及處理多項事務，並在特定時間內完成工作
•　與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度

What You’ll Do

What You’ll Bring

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：