Service Concierge 售後服務接待

Position Description

•　Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
•　Manage the vendor performance and cost control with the effective tools and skills.
•　Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
•　Order the supplies and facility maintenance. Well manage the cleaning vendor.
•　Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
•　Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
•　Make sure the environment of reception is tidy and all facility/displayed food are in place.
•　Effectively handle multiple priorities, organize workload, and meet deadlines.
•　Work closely with the Service team to support the team to achieve KPI and customer satisfaction.

工作內容
•　能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
•　運用有效的工具和技能管理供應商狀況以及成本控制
•　及時提交預算及支付項目，評估每家供應商的狀況以追求公司最大的利益
•　訂購耗材以及維修設備，有效管理清潔廠商
•　接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
•　以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
•　適時支援服務顧問以確保客戶擁有最佳的服務體驗
•　確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
•　有效地安排及處理多項事務，並在特定時間內完成工作
•　與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度

Responsibilities

Requirements
•　At least 2 years working experience in administration or accounting/ procurement related field.
•　Working in the service department is preferred.
•　An analytic, energetic, positive, mature and professional attitude.
•　The ability to multi-task in a fast-paced environment while remaining courteous in person as well as on the phone.
•　Show attention to details and accuracy. Fact oriented and good at figures.
•　Have the ability to work well under pressure and with a diverse range of personalities.
•　Good at excel (v-lookup/formula setting/pivot) and PowerPoint.

工作條件
•　具有行政/服務業 兩年以上的相關工作經驗
•　有服務相關經驗者佳
•　善於分析並擁有積極樂觀、活力充沛、成熟專業的工作態度
•　有能力承受壓力，在步調快速的工作環境下處理多項工作，並同時保持專業有禮的儀態
•　注意細節與工作準確度，追求事實並對數字敏銳
•　擅長MS Office，尤其是Excel(v-lookup/formula setting/pivot)及PowerPoint