Senior Technical Business Analyst, Product & Pricing Ops

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Position Description:

The Senior Analyst role is a part of the Quoting Rules team within the larger Revenue, Growth, and Automation space. The work is fast-paced and broadly impactful across the company with various partner engagements. Responsibilities include helping craft scalable solutions and processes with engineers and architects, working with support teams who support customers and our internal systems, as well as taking business requirements to translate them into concrete technical requirements. To succeed, a candidate must be analytical, have excellent critical thinking skills, and be able to prioritize, deliver on multiple requests at once, identify inefficiencies in the process, and build scripts to help us continually improve.

Responsibilities:

* Design, implement, and manage the configuration of our internal CPQ (Configure, Price, Quote) systems.
* Functional knowledge of sales process, product lifecycle, and product selling strategies
* Deploy configuration changes during monthly New Product Introduction (NPI) releases.
* Implemented and have a deep understanding of Product Lifecycle Management and Pricing Strategies.
* Facilitates the collection, execution, and support of product configuration requirements throughout the product development lifecycle.
* Evaluate product performance and plan for the end-of-life of various products.
* Support the operation and maintenance of existing and future CPQ infrastructures, including rule configuration, release management, environment management, data transformation, and migration.
* Proficiency using Google Sheets formulas (or Excel) /Google Slides and other Google Workspace applications
* Lead all aspects of troubleshooting and bug fixing for published rules configurations.
* Execute system configuration requests from various partner teams.
* Should have done at least one end-to-end implementation of a CPQ project
* Generate actionable insights through data-driven analysis to drive business decisions.
* Areas of ownership include policy and process, roadmaps, support, and handling partner groups.
* Should have been familiar with the Agile process.
* Flexible to support AMER hours (on a need basis).
* This is an Office-based position out of the Hyderabad Office. 

Required Technical/Soft Skills:

* Excellent communication, written, and customer service skills.
* Exceptional analytical, troubleshooting, and decision-making skills.
* Ability to effectively explain technical issues at a high level to executive leadership or a non-technical audience.
* Ability to manage workload with minimal supervision, prioritizing accuracy of deliverables.
* Influence partners, facilitate and steer group conversations, and be clear with expectations and timelines.
* Salesforce Administrator (ADM 201) Certification required
* Salesforce CPQ/Conga CPQ/Approvals/CLM experience.

Desired Technical Skills:

* Nice to have Salesforce Certification (s)
* Hands-on experience on Tableau, Python, and Salesforce Apex will be preferred

Qualifications:

* 5+ years of experience of technical and admin experience on Salesforce Projects.
* 3+ years of experience in the configuration of a CPQ system.

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