Senior Program Manager, Workforce Management

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

The Scaled Operations team within gTech’s Users and Products team (gUP) is responsible for providing vendor operations. Our team is the representative of Google to many of our customers, and we work with our customers to solve problems and scale solutions, incubating new products, and sharing user feedback with internal teams to influence product development. We support a wide variety of products and our customers include consumers, partners, publishers, retailers, and our own Googlers. The gUsers and Products Scaled Operations team is on a mission to be a center of excellence in vendor operations by delivering a reliable and rewarding experience to our stakeholders and Googlers.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .