Senior Product Manager - Merchant Experience & Growth
About the job
SummaryBy Outscal
What You Will Do
- Together with leadership; create, own, and execute a product roadmap, vision, and strategy to be aligned with the company’s goals. Think holistically across the end-to-end journey of a customer with Midtrans, and develop an opinionated strategy and roadmap for when and how we should engage customers across different automated and human-assisted channels (sales, support, self-serve emails, …) to address awareness gaps and friction points.
- Working together with Growth and GTM, grow our revenue and funnel via product-led growth initiatives by doing data-driven experiments
- Influence peers, stakeholders, and key executives through the use of data, logic, and user empathy
- Own key results for your problem area, customer satisfaction, usability, on-time releases, and other critical metrics
- Develop trusted relationships with engineering leaders, business leaders, and stakeholders to drive optimized product delivery
- Convey important messages clearly and compellingly to cross-functional stakeholders
- Manage prioritization, product definition, execution, roll, and impact analysis for each of the initiatives that are owned by your problem area
What You Will Need
- At least 5 years of product management experience in delivering highly successful and innovative B2B products with stellar design taste and product instincts. Experience in payments and/or growth product teams is a big plus.
- Experience in working with leadership to develop product strategy and vision.
- Have a strong sense of agency in navigating and creating clarity over ambiguity
- Ability to break down complex problems, and identify use cases and solutions while working in an unstructured environment
- A nuanced understanding of data, design, research, software engineering, and business processes, and partnering effectively with those teams
- Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements and features
- Strong communication skills to weave strategy, insights, priorities, and plans forward into a structured and organized storyline at all levels of management
- Sharp attention to detail, with the ability to insist on high standards and manage multiple, competing priorities simultaneously with minimal supervision
About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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