Senior Application Services Manager / Client Service Manager

Maersk is going through times of unprecedented change. As we aspire to secure sustainable growth of our businesses, we need to re-think the way we engage with our customers and partners. 

If you are passionate about working in an entrepreneurial and ever-changing environment, developing new products that engage and provide an enhanced customer experience – you are what we are looking for! 

You’ll play a vital part in our success and in this role you will be a key driver in building our digital core SAP Transportation Management for our Inland Platform. Maersk is on multi-year program to revamp its technology and digital solutions footprint and as part of new strategy, SAP will act as the ‘digital core’ for company’s Transportation Management processes. While we are relying on varies Delivery partners in our transformation, we are investing into building our internal SAP TM capabilities. 

As the Senior Application Manager, you will have responsibility for availability and performance of applications, in particular driving incident and problem RCAs to cost effective solutions. You will be part of the support organisation and working closely with engineers, Product Owners, and business front line to overcome Support issues while ensuring SLAs are met. 

Key Responsibilities 

• Supports the full lifecycle of multiple applications including planning, development, and maintenance. 

• Forms a strong and trusted relationship with Product Owners and Business front line to understand user needs/concerns and the enablers technology provides across product portfolios. 

• Understands how the application functions (e.g., workflows, interfaces, up/down steam dependencies). 

• Understands how the Business uses the application and impacts from application incidents. 

• Reviews production issues, assist in resolution and root cause analysis. 

• Coordinate defect resolution and BAU backlog with the external deployment and build teams. 

• Provides guidance to internal and external developers and drive performance and quality deliverables. 

• Work collaboratively across the platform and truly evolve towards DevOps, target continuous releases, and reuse other enablers. 

• Drives application continuous improvement. 

• Remediates operational and cyber risks 

• Ensures application health and performance.  

• Highlights risks and issues that affect the development or deliveries. 

Who we are looking for 

Candidates must have: 

• Overall 10+ years of experience in SAP Software development, IT Operations, Delivery Management and/or Product Ownership 

• Ability and experience to provide general and technical leadership to the development team. 

• Hands-on experience based upon similar SAP in-house positions or from consulting background to understand the SAP product lifecycle, solutioning, terminology, and processes.  

• Track record of developing and implementing SAP applications. 

• Knowledgeable in aspects of SAP application architecture. 

• Able to conduct design reviews, test cases, and test results. 

• Experienced in analysing complex incidents, system recovery, RCA’s and performance tuning. 

• Excellent verbal and written communication. Ability to communicate and collaborate effectively with business leaders and technical experts at all organizational levels. 

• Team player with strong analytical skills and result oriented personality. 

Ideally candidate should have: 

• Experience working in the transportation or logistics industry. 

• Experience in developing and implementing SAP logistics / transportation applications. 

• Deep understanding and working knowledge of building high-availability, fault-tolerant, resilient, and scalable solutions and has implemented patterns around these 

• Experience designing application framework, select standards, complete design of object and data model. 

• Experience designing and developing API/web services solutions. 

• Knowledge of Cloud Environments.  

• Experienced in implementing automated, scalable modernized solutions. 

• Experience with DevOps and Scrum processes.  

• Experience with tools: Service Now, JIRA, POWER BI, Solution Manager, JIRA