Renewal Representative Intern

3 Weeks ago • Upto 1 Years • Business Development • Undisclosed

About the job

2 skills required for this role

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monday

cold-calling

Job Description

This internship focuses on supporting the Sales Renewals team in driving renewal rates across North America. Responsibilities include assisting customers, sales teams, and partners with license renewals via phone and email, generating asset reports, troubleshooting, and knowledge sharing. The intern will manage inbound inquiries, utilize CRM and renewal tracking systems, prepare renewal quotes, follow up with customers, and identify prospective customers. Strong communication, time management, and problem-solving skills are essential.

Must have:

Support license renewals
Manage customer inquiries
Generate asset reports
Utilize CRM systems
Strong communication skills

Perks:

High-quality health benefits (after 90 days)
Retirement plan with employer match
Paid Time Off

Req ID: 25-446

Barracuda's 2025 Summer Internship is reserved for students currently enrolled in an accredited college or university and does not require work authorization, now or in the future. This role is onsite based out of Barracuda's Alpharetta, GA office, required days Monday, Wednesday, & Friday.

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

 We know a diverse workforce adds to our collective value and strength as an organization.  Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda

We are seeking a driven, eager to learn Sales Renewals Rep Intern to join our Sales team. The US renewals team is responsible for driving renewal rates across North America. On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates, and drive innovative ways to cross-sell and up-sell our products.

 
What you'll be working on

Supports in helping customers, sales team, partners & distributors directly by phone & email on license renewals for both current and expired contracts
Supports customers, sales, partners & distributors with well-defined aspects of renewal Sales cycle, including generation of asset reports via the renewal tracking System, troubleshooting, and general renewal expertise knowledge share
Manages inbound renewal email and inquiries and completes requests within allotted SLAs 
Utilizes customer relationship management and renewal tracking system, and ticketing system to manage and optimize sales of renewal opportunities
Prepares and send renewal quotes and follows up with customers to ensure receipt and interpretation
Identifies prospective customers through well-defined processes such as cold calling and lead qualification
Follows up on pre-qualified leads to ensure they are processed timely and lead to pipeline creation
Documents all activities and customer interactions in defined systems/tools