Operations Associate

The ODC Associate is responsible for visiting retail and grocery store locations to ensure the highest level of service for Deliveroo orders. This role is hands-on and includes monitoring store performance metrics, identifying operational issues, and providing immediate corrective training to store pickers. The ideal candidate is proactive, detail-oriented, and capable of analyzing problems and implementing practical solutions. This position will report directly to the the Senior Operations Associate. 

Key Responsibilities

• Performance Monitoring: Regularly assess store performance through B10 metrics, including amended orders, rejections, missing items, and cancellations.
• Root Cause Analysis: Investigate and document the causes of performance issues and determine solutions to address them.
• On-Site Training: Train store pickers on Deliveroo procedures, focusing on order prioritization, substitution handling, and accuracy in picking.
• Action Plan Development: Create and implement site-specific action plans to improve performance, detailing issues, findings, solutions, and any additional support needed from stakeholders.
• Documentation and Reporting: Maintain detailed records of each site visit, summarizing issues observed, solutions implemented, and feedback collected from pickers and store management.
• Hardware Checks: Conduct regular checks on store tablets and other hardware used for Deliveroo operations; troubleshoot, replace, or supply additional devices or data SIM cards as necessary.
• Collaboration with Store Staff: Coordinate with store staff to locate items, verify stock, and ensure efficient picking operations.

Requirements

• Experience: 1-2 years in a retail, grocery, or delivery operations role.
• Skills: Strong problem-solving skills, effective communicator, ability to work independently, and high attention to detail.
• Technical Proficiency: Familiarity with mobile/tablet applications and basic troubleshooting.
• License and Transport: Must have a valid driving license and own car.

Benefits & Perks

• 25 days of Annual Leave + Public Holidays
• Comprehensive Medical Insurance
• Annual flight allowance
• Free Deliveroo Plus - Free delivery and access to special offers
• Enhanced Maternity & Paternity benefits
• End-of-year parties and regular social events
• An extremely fun team to work with!

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.